Hebe Phillips Email & Phone Number

Tampa, FL, US

Bloomington, Indiana, US

Bloomington, Indiana, US

Manage customer software accounts and software implementations. Guide with product knowledge to achieve business requirements.

Owner: Web Administration, SEO, Campaign Support, CRM, Content Delivery, Recertification Program Manager, Membership Portal Administrator, System Research, Database Administration, Business Systems Analysis, and Information Security. Anchor customer; Loss Prevention Foundation.

Canandaigua, New York, US

• Learning is an opportunity to not be taken lightly. This allows me to segue into an area of IT where I can give back. 3.9 G.P.A.
• 2010-2011 Courses: Linux Operating Systems (Unbuntu), CompTIA Network+, Computer Forensics/Investigations, Computer Law and Policy, Security+ Prep, Cisco Networking, eCommerce, Information Security, Technical Security.

Rochester, NY, US

• Led large Information Technology projects through all life cycle phases; initiating, budgeting, planning, purchasing, executing, verifying, and closing.
• To consistently and effectively serve GS’s growing customer base, assembled a team to identify needs, gather requirements, evaluate COTS CRM solutions, prototype Oracle On Demand @Customer CRM, create a business case.
• Enabled company-wide help desk communications and incident handling by leading a project to analyze, prototype, convert, and train the GS Help Desk Team to migrate from Track-It! software to BMC’s Remedy Service Suite.
• Increased standardization and reduced data risk by researching, evaluating, and carefully transforming, personal use of FileMaker Pro databases to sanctioned Enterprise alternatives.
• To consistently and effectively communicate GS’s message by researching, evaluating, coordinating, electronic message broadcast system throughout the plants.
• Mitigated risk of penalties and fines by establishing correct software license counts through the investigating, architecting, purchasing, and installing Altiris NS Server and its Assets Management software.

Rochester, NY, US

• Led a multi-year project to replace GS’s legacy intranets with a single unifying portal for 3500 employees in New York, Virginia, Indiana, and Washington, DC. Upon successful implementation became the subject matter.
• Adeptly navigated through a large cultural and role shift, shifting content management from the highly skilled IT web team to the broad employee base, thereby introducing GS to its first employee grown intranet.
• Established governance by developing security authorizations, roles, and content upload guidelines.
• Worked closely with the security and compliance teams to ensure that only US Persons had portal access as well as to ensure that employees maintained ITAR compliance.
• Incubated responsible employee communications, by delivering over 20 two-day hands-on technical portal classes that not only taught how to correctly create and populate websites, but also how to secure the data.
• Traveled across company locations to address concerns, issues, concerns, and needs.

Rochester, New York, US

• Enabled the Kodak Store Team to take in $20M in US sales with a 90% customer satisfaction rating by dynamically maintaining an ecommerce website in an extremely fast-paced environment, utilizing JavaScript, Unix.
• Managed a team of five to load content into a new web content management system for a successful launch that met an aggressive deadline despite a simultaneous reduction in staff.

Rochester, New York, US

• Subject matter expert and team lead for a B2B mapping tool that securely sent and received SAPXML invoices, purchase orders, and acknowledgments throughout the world using the Hypertext Transfer Protocol over Secure.
• Mentored and developed remote ‘virtual’ team specialists (located in Canada, China, France, Germany, and Australia) that thoroughly tested and rolled out the point-to-point interfaces with the external companies.
• Participated in settling middleware strategy for Kodak by participating on the Middleware Architecture team.
• Established team mapping standards and led code walkthroughs.
• Utilizing webMethods FLOW language, Java, JavaScript, HTML, and DSP to manipulate data passing through an application interface called SAP Business Connector (aka webMethods B2B).

Rochester, New York, US

• Designed, coded, and implemented interface Idoc/ALE programs in ABAP that enabled Kodak to use SAP for purchase order procurement through SAP
• Procurement ABAP Team leader (of four) as well as resident analyst (an interface role between the business community and the technical community, whereby requirement deliverables were solidified, task assessment, task.

• Achieved Masters Of Science, Computer Science

Information Security, Networking