Manage customer software accounts and software implementations. Guide with product knowledge to achieve business requirements.

Owner: Web Administration, SEO, Campaign Support, CRM, Content Delivery, Recertification Program Manager, Membership Portal Administrator, System Research, Database Administration, Business Systems Analysis, and Information Security. Anchor customer; Loss Prevention Foundation.

Learning is an opportunity to not be taken lightly. This allows me to segue into an area of IT where I can give back. 3.9 G.P.A. • 2010-2011 Courses: Linux Operating Systems (Unbuntu), CompTIA Network+, Computer Forensics/Investigations, Computer Law and Policy, Security+ Prep, Cisco Networking, eCommerce, Information Security, Technical Security, Database Design, Networking, Java, MS Access, Intro to PC Security, and Intro to Ethical Hacking

Led large Information Technology projects through all life cycle phases; initiating, budgeting, planning, purchasing, executing, verifying, and closing. • To consistently and effectively serve GS’s growing customer base, assembled a team to identify needs, gather requirements, evaluate COTS CRM solutions, prototype Oracle On Demand @Customer CRM, create a business case, and garnered management’s commitment for software improvement. • Enabled company-wide help desk communications and incident handling by leading a project to analyze, prototype, convert, and train the GS Help Desk Team to migrate from Track-It! software to BMC’s Remedy Service Suite. • Increased standardization and reduced data risk by researching, evaluating, and carefully transforming, personal use of FileMaker Pro databases to sanctioned Enterprise alternatives.• To consistently and effectively communicate GS’s message by researching, evaluating, coordinating, electronic message broadcast system throughout the plants.• Mitigated risk of penalties and fines by establishing correct software license counts through the investigating, architecting, purchasing, and installing Altiris NS Server and its Assets Management software.

Led a multi-year project to replace GS’s legacy intranets with a single unifying portal for 3500 employees in New York, Virginia, Indiana, and Washington, DC. Upon successful implementation became the subject matter expert and company application administrator. • Adeptly navigated through a large cultural and role shift, shifting content management from the highly skilled IT web team to the broad employee base, thereby introducing GS to its first employee grown intranet. • Established governance by developing security authorizations, roles, and content upload guidelines.• Worked closely with the security and compliance teams to ensure that only US Persons had portal access as well as to ensure that employees maintained ITAR compliance.• Incubated responsible employee communications, by delivering over 20 two-day hands-on technical portal classes that not only taught how to correctly create and populate websites, but also how to secure the data.• Traveled across company locations to address concerns, issues, concerns, and needs. • Protected branding and content standardization by developing and maintaining a website review and production turnover process.• Collaborated with other lines of business, as a key voting participant, on the Portal Change Control Board, which set company application direction.• Maintained strict confidentiality and applied high levels of discretion before disseminating key company communications and home page web content.

• Enabled the Kodak Store Team to take in $20M in US sales with a 90% customer satisfaction rating by dynamically maintaining an ecommerce website in an extremely fast-paced environment, utilizing JavaScript, Unix, HTML/ATG Dynamo, and Java Droplets. • Managed a team of five to load content into a new web content management system for a successful launch that met an aggressive deadline despite a simultaneous reduction in staff.

• Subject matter expert and team lead for a B2B mapping tool that securely sent and received SAPXML invoices, purchase orders, and acknowledgments throughout the world using the Hypertext Transfer Protocol over Secure Socket Layer.• Mentored and developed remote ‘virtual’ team specialists (located in Canada, China, France, Germany, and Australia) that thoroughly tested and rolled out the point-to-point interfaces with the external companies.• Participated in settling middleware strategy for Kodak by participating on the Middleware Architecture team.• Established team mapping standards and led code walkthroughs.• Utilizing webMethods FLOW language, Java, JavaScript, HTML, and DSP to manipulate data passing through an application interface called SAP Business Connector (aka webMethods B2B).

• Designed, coded, and implemented interface Idoc/ALE programs in ABAP that enabled Kodak to use SAP for purchase order procurement through SAP• Procurement ABAP Team leader (of four) as well as resident analyst (an interface role between the business community and the technical community, whereby requirement deliverables were solidified, task assessment, task assignment, and task tracking was done for all SAP ABAP procurement programming.)