● Managed 13+ intelligence analysts as the Production Team Lead and improved overall team’s strategy/execution of Intermediate Target Development (ITD) products (terrestrial and space-based) for customers within Intelligence Community (IC), increasing production by 35%● Performed product validation and Quality Assurance for 40 intelligence products, revised through a 2-tier quality control process, to ensure products met requirements outlined in classification guidelines and customer SPINS (Special Instructions) increasing QA productivity 150%.● Utilized JIRA to maintain product flow, upkeep, logging product development and analyst workhours, and maintain customer communication, thus improving customer satisfaction and turnaround time.

● Managed the fast-paced network infrastructure and datacenters for 5 Northwest Health hospitals and 40 clinics throughout NW Arkansas region ensuring SLA is met by providing technical support as Tier-2 support team, correcting L2 and L3 connectivity issues, and monitoring SD-WAN links between campuses.● Configured and maintained network appliances’ configuration standards: servers, Cisco products, WAPs, UPS, Telemedicine workstation, and other peripherals.● Maintained, monitored, and beautified MDFs and IDFs throughout campuses for improved efficiency, space optimization, and quick identification; along with network asset management via: End-of-life lifecycle, physical security checks, inventory checks, and migration into virtual machines.● Collaborated and negotiated with vendors, outsourcers, and contractors to secure products and services.● Performed Service Desk responsibilities utilizing ServiceNow ticketing system.

Installed, configured, and managed network servers and workstations, both locally and remotelyProvided Service Desk support for all LAN hardware and equipment: Laptops, Desktops, Printers, VoIP phones, VTC devices, Cisco Catalyst Switches and Routers, Windows Servers, and GD TACLANEsMaintained Private Key Infrastructure (PKI) to properly configure L2 switches throughout the enterprise, assuring communication continuity and network-wide hardware upgrades.Ensured network security via access controls, backups, and DISA STIG and SCAP procedures to prevent network data loss and unauthorized access to the network and its confidential resourcesSaved Government procurement fund monies by repurposing hardware and spare switches to replace failed appliances that extends usability and mission continuity, re-allocating inventory to sister Network Enterprise Centers (NECs) by shipping on-hand inventory within days, overshadowing the turnaround period given by government approved vendors

Installed, configured, and managed workstations IAW USAF Standard Desktop configurations.Sustained constant, uninterrupted 24/7 operations through encrypted and unencrypted networks, along with mitigating spillages or leaks of classified data.Installed, configured, tested and hardened network equipment, physical and virtual servers, workstations, Cisco routers and switches, TACLANE encryption devices, and other rack-mounted equipment.Guaranteed systems were within Information Assurance standards by testing and implementing security updates, managing Group Policy Objects (GPO), conducting Assured Compliance Assessment Solution (ACAS) and Security Content Automation Protocol (SCAP) scans.