Heber González Email & Phone Number

Argentina

Argentina

Lead severals teams (Program & Project Managers, Sr. IT Consultants) bringing management and delivery support.In charge of overseeing multiple projects simultaneously.Design IT consulting service proposals.Facilitate Scrum events ,and other trainings, project activities. Lead Steering committees.Contract management (fixed price, T&M, staff augmentation).Bid management.

Argentina

Buenos Aires, Argentina

Lead five teams. Project Leaders with people in charge (Multriscreens, Price & Plans, Content Validation, Platform Validation & UX Team).In charge of overseeing multiple projects simultaneously.Risk, Problem & Change Management.Facilitate Scrum events and other project activities. Lead Steering committees.T&M.Staff augmentation.

Argentina

Argentina

In the management of the team, the focus is providing software solutions that improve the health of the IT Infrastructure of the Point of Sale, and that is reflected in the volume of transactions that generate revenue for the stores.KPIs development to measure the performance of the solutions, evaluate the return on investment and manage the support team that attends incidents.I prepare executive presentations for the startup of each project and manage the ongoing implementation.My role brings value in the design of IT strategies, with extensive knowledge of Retail, providing consultant perspectives in each decision on the hiring of staff, the reskilling of team members, coaching for their empowerment in the role and vision of the business to transform IT area into an ally of the Operation through Digital Transformation.

Argentina

Point of Sale IT Project Management KPI DesignData AnalyticsPresentations Scooping Process Management Business Impact AnalysisRisk Management Change ManagementEnterprise BusinessCustomer Engagement

Buenos Aires, City Of Buenos Aires, Argentina

Where entrepreneurial talent connects, grows and feels at homeNon-traditional learning experiences for early stage entrepreneurs, throughout the region.Fellowship Program Oct 2020.

Argentina

Consulting services and IT project management support. I advise the clients to "make changes happen", with a focus on improving their business.I re-run their processes to find points of improvement, I design correction plans and I contribute value by training and mentoring the client's staff so that they achieve their greatest potential.Some of the technical and non-technical activities that I usually perform to clients inside and outside Argentina, both in English and Spanish, are:Office Operation Startup in the region.Omnichannel Strategy Management - EcommerceIT Services Delivery Management and Strategy Design.Businesses and Alliances generation.Mentoring, Training and Team Coaching.Software & Infrastructure Project Management.Re-engineering and optimization of IT infrastructures and business applications.Data Center Migrations Strategies and Consulting Services..Making technical and non-technical training.I have participated as IT Business Consultant & Project Manager in corporate clients of the following industries such as:Retail (Casa Tia, Supermercados Norte, DIA Supermercados, Blastein, Cencosud, Carrefour).Telecommunications (Telefónica de Argentina, Movistar, Level3, Grupo Datco).Food and Beverages (Grupo Arcor, Cartocor S.A., Cervecería Quilmes Arg, AB InBev Brasil).Banking (Citibank, Banco Macro, Banco Columbia).Technology (IBM Argentina, IBM Spain, Microsoft Argentina).Energy (YPF, Edenor, Sinopec, Pampa Energía).

Argentina

I have worked as Senior IT Advisor, with the role of Project Manager in multinational clients, on projects of regional, global scope, and carrying out the following activities:Project:Implementation of a large ESB software solution in the field of Telecommunications. Kanban Coach. Role: Sr. Project Manager | Scrum MasterRedesign of the organizational structure of the area in its startup.Planning, management, and control of sub-projects, with focus on problem management (ITIL v3.0).Provide support to the management of each head of fronts.Definition and management of KPIs, executive presentations and performance boards.Scrum Coach and implementer of agile methodologies in the management of each front.

Argentina

Project:migration program leadership, from Buenos Aires to San Pablo, Brazil.Role: Technical Project LeaderDesign and presentation of the global migration strategy, including all the IT Infrastructure and business applications.Sizing of the technical equipment necessary to face the management of the project.Manage participation and coordination of all providers involved in migration.Validate the technical proposals of Infrastructure of the destination Datacenter.Manage the identified risks and the action plans of the Program and the sub-projects.Train the team of consultants in charge, in processes and technological aspects.

Argentina

Lead a team of Data Center Operations in each country.Responsibility scope: USA (Miami), Panama, Costa Rica, Mexico, Ecuador, Colombia, Brazil, Peru, Chile y Argentina.People, process, and project management.I was responsible for the management of the services provided by the Data Centers in each country.I led the teams of Data Center specialists that support the entire operation.I planned and managed the equipment facilities and measured the efficiency of the services.I developed the strategic roadmap for the infrastructure investments of each Data Center, participating in the technical and commercial discussions with each supplier.

Argentina

Regional Project Leader for LATAM IT Infrastructure Environment. Creation and design plans for technologies integration across forest with Microsoft Lync Server 2010, UC Technologies, Voice & Data, Wireless, Network Management, Microsoft Exchange Server 2010, Business applications and non-Microsoft environment.I designed plans for the integration of technologies in the entire infrastructure of both companies (Global Crossing and Level3 Communications).Defined migration strategies and technical procedures.Led the creation and implementation of the regional services catalog.Total responsibility for implementation of the project in accordance with the project specification, approved by the management.Make suggestions as to how to simplify IT Infrastructure management.Regular reporting to management and stakeholders.Lead the development of a Disaster Recovery Plan for business continuity.Design and implementation of service catalog for ManageEngine Services Desk Plus application (ITIL compliant)

Buenos Aires, Argentina

As Retail Store Director I was responsible for every aspect of the day-to-day supervision of retail outlets, including point of sales, staff, stock and resources management.I been oversee daily operations at our store. I supervised the operational and organizational standards of the store. Other Main Responsibilities:Organize all store operations and allocate responsibilities to personnelSupervise and guide staff towards maximum performancePrepare and control the store’s budget aiming for minimum expenditure and efficiencyMonitor stock levels and purchases and ensure they stay within budgetDeal with complaints from customers to maintain the store’s reputationInspect the areas in the store and resolve any issues that might arisePlan and oversee in-store promotional events or displaysKeep abreast of market trends to determine the need for improvements in the storeAnalyze sales and revenue reports and make forecastsEnsure the store fulfils all legal health and safety guidelines

Buenos Aires, Argentina

Resposable for providing consulting services for Messaging and IT Infrastructure projects in very large companies.Main responsabilities:-Supporting pre sales team perfom quotation, schedules and feasibility study.-Completing and validating the functional specifications with the customer.-Writing the project plan.-Managing customer interface-Managing 3rd party services-Reporting project progress and issues to Datco's management and customers.Implemented solutions: Microsoft Exchange Server 5.5/2000/2003/2007/2010Microsoft Lync Server 2010Microsoft OCS 2007 R2Microsoft Windows 2000/2003/2008 R2, Hyper-V environments

Argentina

Exchange Administrator - IT Security Specialist Responsible for: Microsoft Exchange Server 5.5, 2000 and 2003 installation, configuration and administration. Design and Implementation of backup policies. IT security responsibilities including messaging, Issues and APARs, Risk & Vulnerability Analysis, DCA Administration (patch management, updates, documentation maintenance). Tools: Microsoft Exchange Server 2000/2003, NAV for Exchange Server, Microsoft Windows 2000/2003, Veritas Backup Exec 9, 10D y 11D.Major achievements: Successful migration from version 2000 to 2003 in several customer environments. Team member in several global delivery projects, where IT positions were transferred from EMEA to Argentina, through conference calls and onsite shadowing.

Argentina

Customer: InterContinental Hotels GroupNetwork Administrator - Messaging Specialist Responsible for: Microsoft NW Administration (users creation/deletion, privileges, resources administration). Corporate Mail Administrator (backups, user support, HW installation, infrastructure design and maintenance, wifi). Tools: Microsoft Windows 2000/2003, Microsoft Exchange Server 2000/2003, VERITAS Backup Exec 9.Major achievements: Successful network and email migration from Microsoft 2000 to 2003 Server.Customer: Grupo ARCORIT Support Engineer - Network Support Responsible for IT Support on site (PC and Notebook support, backups administration, the main point of contact for telephony providers, hardware providers. Tools: Windows 2000 Server – Windows 2000 Pro – Windows XP Pro - VERITAS Backup Exec 8.6Major achievements: Successful migration from Lotus Notes version 5 to version 6.

Argentina

System Implementation• Responsibilities (Retail system implementations - Analysis and design skills in the various profiles of staff of North-Carrefour Hypermarkets and Auntie. Client Exxel Group). Profiles Stockiest, receivers of goods and operators of computer centers. Tools used: Soft as developed by the company. Teams of Radio Frequency terminals with radio antennas distributed in the halls of sale, deposits and reception. Highlights Achievements: Completion of the successful Project implementation

Argentina

IT Support SSrResponsible for IT Security. I worked on the implementation of a storage encryption SW that ensure confidentiality for Bank information.. PROTEC Project– security backups, email and file backups. Tools: Microsoft Windows 98, Microsoft Windows 2000 Professional. Protec.Major achievements: The Project implementation was successful and closed on time.

Argentina

Responsibilities: system operators - analysis and monitoring of engineering projects for electric power decks Automotive - Monitoring, production control cable Category 5, and 5 enhanced AMP. Tools used: AS/400 - Autocad 2000.Highlights Achievements: Design and putting into production bundle of different components of electrical panels for the VW Gol model 1999. Qualify in my post so that the area and the company certifies ISO 9000 and QS 9001.

Licenciado En Redes Y Comunicaciones De Datos (Bachelor In Computer Science), Telecommunications Management

Telecommunications bussines. Voice over IP technologies, high performance computing - UpTools, Multicasting, and Performance Analysis.

Bachelor’S Degree, Physical Education Teaching And Coaching, Coach Ontológico Profesional

Coach Ontológico Profesional www.axontraining.com.ar/coaching/index.php

2011, Entrepreneurship

Activities and Societies: Desarrollo Emprendedor Programhttp://www.buenosaires.gov.ar/areas/produccion/subs_produccion/cultura_emprende/?me.

2008, Contemporaneous Oratory

Activities and Societies: • Contemporaneous Oratory. Facilitated by Ignacio Di Bártolo (www.ignaciodibartolo.com.ar)

It Microsoft Technologies

2008 - IT College Microsoft Exchange Server 2007: • Introduction to Installing and Managing Ms Exchange 2007 (Ms-5047) • Monitoring.

Executive Coaching Program, Physical Education Teaching And Coaching

Diploma In Mining Industry - Lithium, Mining Industry, Executive Program

Understand the theoretical and practical foundations of mining and the lithium industry. Analyze and evaluate the key aspects of lithium.