Elizabeth Hebert Email & Phone Number

St. Louis, Mo, Us

• Collaborate with cross-functional partners to understand business requirements, conduct UX research, write user stories and acceptance criteria, and release new features for app with 1.3 million users• Lead enhancements to improve the usability of app’s core functionality and increase usage of features• Analyze quantitative and qualitative data to identify areas of opportunity for improvement; created 17+ data driven hypotheses that led to testing and implementation of data-drive solution• Researched, tested, and implemented improvement that resulted in a 23% decrease in customer service complaints in the next month• Implemented enhancement to help users understand how to submit digital receipts leading to 65% of users rating the new content positively

San Francisco, California, Us

• Execute Agile Methodologies to plan and manage each release, compile release data and reports, and maintain a release calendar• Coordinate cross-functionally, plan, and execute 90+ tasks per new showroom opening for successful retail expansion of 20+ new showrooms within last 1.5 years• Develop and manage project plan in Jira, lead scrum ceremonies, facilitate meetings and coordination, identify and resolve blockers, and create reporting for multi-departmental project with third party vendor in order to reduce company costs• Developed project plan format in Jira that entire company will utilize for every project moving forward; plan was presented to CEO and chosen out of multiple options• Collaborate with internal and external auditors to complete quarterly and annual user audits, resolve deficiencies, and ensure NetSuite remains SOX compliant since going public in 2021• Collaborate with executives, cross-functional stakeholders, and developers to scope, manage, execute, and test NetSuite projects relating to reporting, automations, integrations, and bug fixes • Utilize SQL to generate and customize dashboards, reports, and KPIs for all departments• Monitor all incoming tickets, triage urgent tickets to the correct team, and complete support tickets

Westlake, Texas, Us

• Quickly built rapport, engaged in conversation, and solved client problems to ensure a positive client experience • Networked with over 60 real estate professionals each week to solicit business through cold calling

• Achieve customer satisfaction through tactfully solving sensitive and confidential problems • Actively solicit local businesses for donations through in-person and digital communication• Collaborate with co-worker to manage, plan, and execute marketing campaigns to increase number of leases signed• Developed an individualized sales strategy by listening to potential residents’ wants and needs during each on-campus marketing time slots, resulting in an average of 55 new leads per event

• Plan and execute cultural events to teach international students about American culture• Delegate and oversee tasks of social committee to execute events in organized manner and ensure success• Mentor international students to help them adjust to American, Texan, and Texas A&M culture

• Created personal blog to challenge myself, learn new skills, and provide advice for readers• Implemented email marketing strategies by identifying needs of college-aged women, resulting in over 2,000 email subscribers in first year• Developed strategic marketing campaign to increase readership of blog posts; acquired over 47,000 page views within one year period

Austin, Tx, Us

• Enhance leadership skills through training and on-campus events

Houston, Texas, Us

• Planned logistics, secured sponsors, designed schedules, and created social media content for a fundraiser, resulting in over $4,000 in funds raised and over 400 attendees• Researched, designed, and implemented a social media maintenance strategy resulting in up to 13% increase in Facebook page likes, 22% increase in Twitter followers, and 11% increase in Instagram followers across agency’s client base • Independently researched, analyzed information, and created a social media marketing strategy; presented the strategy to agency and client executive management who decided to implement it

38058, Fr

• Improved French skills through 18 hours of French courses each week and communicating with host family, professors, and others in the community • Strengthened leadership skills such as problem-solving, planning, communication, independence, adaptability, and cultural awareness• Navigated multiple countries, transportation systems, cultural differences, and cross-cultural communication • Planned group travel throughout multiple countries• Managed finances in varying currencies

College Station, Texas, Us

• Worked with coworkers to quickly solve problems related to the production of the national talk show• Engaged in and adapted to live, on-air conversations with the lead personality of a national talk show• Met strict deadlines for edited video content, published stories, and transcribed interviews• Co-produced the morning talk show which broadcasts online, on the radio, and on television• Assisted with post-production video editing on Adobe Premiere Pro and interview transcribing of the morning show for posting on the website• Filmed special assignments for home football games that were posted on the website, Twitter, and Facebook

Boston, Ma, Us

• Identify, research, write, and edit pertinent stories about college, pop culture, and exceptional Aggies • Managed the national Snapchat account for Her Campus Tour, generated new followers for Instagram and Facebook, marketed Juicy Couture, and interacted with potential clients as a brand ambassador

College Station, Us

• Operated the radio board for over 65 live professional, collegiate, and high school sporting events • Engaged listeners on Twitter during games and over the phone for the Texas A&M post game show

• Collaborated with co-workers and problem-solved in a fast-paced environment to ensure the smooth operation of the show • Contacted and prepared nationally recognized sports personalities such as D-1 football coaches, sports reporters, and other sports celebrities to be on-air

College Station, Texas, Us

• Assisted with the Preseason Kickoff fundraiser, raising over $40,000 for the Michael J. Fox Foundation for Parkinson’s Research• Worked with managers and other interns in planning and executing tailgate events to market the company

• Published articles about high school summer league volleyball and an interview with NFL player, Jorvorskie Lane• Conducted interviews with coaches and players shared on Facebook, Twitter and the website• Contacted coaches and posted on Instagram, Facebook, Twitter, and Snapchat for public relation purposes

Master Of Science - Ms, Business

Bachelor Of Arts - Ba, Telecommunication Media Studies

Education record