Michael Hebert work email
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Michael Hebert personal email
Supporting Cisco SDWAN networks, routers, and switches, and troubleshoot issues like a boss! I'm a Certified Cisco Network Associate, and have an aptitude in physical & virtual security concepts. I've also picked up skills in radio telemetry.
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Network EngineerSystems IntegratorSacramento, Ca, Us
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Network EngineerTesco Controls Sep 2023 - PresentSacramento, Ca, Us• Collect and review information regarding project requirements, customer objectives, budget and environmental constraints, and the networking & telemetry scope. • Evaluate specified and potential solutions against customer’s objectives company standards. • Design telemetry solutions. • Perform assessments and evaluations for existing telemetry and network systems. • Coordinate and perform radio feasibility studies. • Prepare formal reports for radio studies and system assessments. • Configure “core” equipment (Firewalls, Routers, Core & Edge network switches and radio devices) & maintain internal documentation per all implemented company standards. • Assist with equipment deployment, on-site configuration and system troubleshooting. • Provide on-site customer training. • Mentor and train other employees on related tasks. • Participate in training for current and emerging technologies.
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Senior Support Technician & Network OperationsGap Inc. Jan 2022 - Aug 2023San Francisco, California, Us• Track service requests and break-fix issues to resolution via ServiceNow.• Troubleshoot modems, routers, switches, WAPs, VLAN, and other physical and virtual network hardware using Meraki, vManage, and MIST.• On demand repair and configuration of hardware/software issues for end users.• Develop, maintain, and deliver training on procedures in Voice Support, router & switch power configuration, modem functionality, and server maintenance.• Coordinating hardware replacements, technician visits, and switch/router configurations.• Partner with L3 Engineers to manage DNS, DHCP, VPN, and subnet configurations.• Develop a knowledge base and training materials to support reliable top-tier performance. -
Associate Support TechnicianGap Inc. Aug 2020 - Jan 2022San Francisco, California, Us- Troubleshooting systems in iOS, Windows, POS Peripherals, and related systems.- Coordinating supply shipments, technician dispatch, and hardware replacement as needed.- Communication technical concepts to non-technical users in hardware & software.- Troubleshooting traffic counters, servers, internal networks, phone systems, server connections, & WIFI networks.- Training new team members of varying skill in various hardware, systems, and processes.- Leading teams in projects, trainings, and group discussions.
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Application Support AnalystAmerican Pacific Mortgage Mar 2020 - Jul 2020Roseville, California, Us- Coordinated support for an Information System called ‘Encompass’.- 2nd highest team producer in service ticket solutions.- Received 98% positive customer feedback.- Created weekly troubleshooting documentation for team use.- Delivered consistent professional and empathetic customer care via phone and email. -
Application Support SpecialistRobert Half Jun 2019 - Jan 2020Menlo Park, Ca, Us- Limited term assignment helping ramp up a newer in-house program.- Capitalized on opportunities for process efficiency, cutting task time by over 80%.- Initiated a team learning session to promote department learning on unfamiliar systems.- Provided weekly updates on long term support tickets.- Provided creative problem solving for unusual client inquiries.- Delivered on-call support and reporting. -
Executive AssistantValligent Sep 2015 - Apr 2019Roseville, California, Us- Transformed interstate compliance methods.- Slashed help ticket generation on new user setups by 95%.- Created new documents including IT Policies, Start Guides, Disaster Recovery, and more.- Delivered level 2 IT support.- Provided top performer production output.- Assisted the Accounting Department with accounts payable and daily audits.- Revamped client report generation, reducing human error, and cutting creation time by half.- Reduced office consumable costs by over 25%.- Negotiated down service costs, saving over $10K in annual exp -
Business AnalystValligent Sep 2015 - Apr 2019Roseville, California, Us
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Sales & Service CoordinatorNeff Rental Jun 2012 - Aug 2015- Generated reports with data mining capabilities.- Prioritized needs and assignments, ensuring timely completion.- Consulted on programs in Microsoft suites.- Improved customer satisfaction and bottom line metrics.- Completed projects and assignments both independently and as a team.- Re-engineered customer outreach practices, quadrupling seasonal communications.- Built a calculator for customer work site concrete volumes. -
Sales And Service ManagerSaks Fifth Avenue Sep 2006 - Jul 2010New York, Ny, UsInterfacing with clients to solve problems, sell product, and nurture relationships.Lead my team in sales, client acquisition, and store maintenance.Learn and share product knowledge on a variety of items.
Michael Hebert Skills
Michael Hebert Education Details
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California State University-SacramentoEntrepreneurship/Entrepreneurial Studies -
American River CollegeComputer Programming
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American River CollegeElectrical And Electronics Engineering
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American River CollegeAccounting
Frequently Asked Questions about Michael Hebert
What company does Michael Hebert work for?
Michael Hebert works for Systems Integrator
What is Michael Hebert's role at the current company?
Michael Hebert's current role is Network Engineer.
What is Michael Hebert's email address?
Michael Hebert's email address is mi****@****inc.com
What schools did Michael Hebert attend?
Michael Hebert attended California State University-Sacramento, American River College, American River College, American River College.
What are some of Michael Hebert's interests?
Michael Hebert has interest in Market Segmentation And Strategies, Investing, Environment, Dancing, Active Outdoors Sports, Photography, Science And Technology, Poverty Alleviation, Product Differentiation, Animal Welfare.
What skills is Michael Hebert known for?
Michael Hebert has skills like Customer Service, Market Research, Team Building, Team Management, Entrepreneurship, Industry Analysis, Human Resources, Marketing Strategy, Idea Generation, People Management, Business Planning, Time Management.
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