Heberton Luiz Hoffmann Email & Phone Number

Santa Catarina, Brazil

Blumenau, Santa Catarina, BR

Gestao do Programa IFRS9.

 Business plan definition.  Digital sales strategy.  Operations and business management.

Joinville, Santa Catarina, BR

 Planning and conducting the selection process of Corporate ERP. Leading the implementation project of SAP ERP in all units of the group. Leadership of the committee and initiatives related to digital transformation. Mapping and structuring the IT project roadmap. Reviewing and modernizing the IT architecture. Structuring IT, including people.

Florianópolis, Santa Catarina, BR

 Leadership of all initiatives related to Open Innovation and Digital Transformation. Driving initiatives of technologies focused on digital sales channels. Leadership of the technology squad dedicated to the support, evolution, and customer experience of digital sales channels.

Florianópolis, Santa Catarina, BR

 Head of Digital Sales (E-commerce, Omni channel, Marketplaces, and WhatsApp). Responsible for the activation and implementation of sales through Marketplaces and WhatsApp. Responsible for implementing the Omni channel project, scaling sales, and delivering Pickup-in-Store and Ship-from-Store experiences for customers in 54 stores. Implementation of.

Florianópolis, Santa Catarina, BR

 Head of Technology, Innovation, and E-commerce for Retail. Development of the Business Plan for the Digital Channel (E-commerce). Implementation of the Squads model to execute the Digital Transformation Plan, with focus on customer experience in digital channels and physical stores. Increase in satisfaction (NPS) of internal customers regarding IT.

Florianópolis, Santa Catarina, BR

 Responsible for supporting critical business systems, such as ERP (SAP), POS (Linx POS), BI, sectorial systems, integrations, and other IT solutions, including the evolution of satisfaction indicators(NPS) and compliance with deadlines and agreements (SLA). Responsible for the team of specialists in business projects focused on increasing productivity.

Joinville, Santa Catarina, BR

 LATAM IT leader, responsible for the support, assistance, and infrastructure projects related to the business systems of the entire organization. Responsible for managing contracts and suppliers for IT infrastructure. Led initiatives with the team to reduce costs related to corporate IT services, such as the reengineering of Printing and Copy Services.

Joinville, Santa Catarina, BR

 Leader the Infrastructure integration of the companies in Brazil and Mexico, since the due-diligence phase. Development and implementation of the Business Continuity Process (BCP), based on the definition of Business Impact Analysis (BIA). Implementation of various projects and technical support for Infrastructure and Information Security solutions.

 Coordination of support team with 7 Full-Time Equivalents (FTEs). Responsible for the Architecture of Offered Solutions. Implementation of AD (Active Directory) servers, DNS, DHCP, Proxy, Firewall, Fileserver, Backup, etc.

Joinville, SC, BR

 Datacenter management. Administration, Installation, updates, and support for critical services: Firewall, Proxy, Website, Antivirus, AD (Active Directory), DNS, DHCP, Backup, etc. Implementation and support for Open Source (Linux) solutions in computer labs. Server migration: Web, Active Directory, and backup from the Windows platform to Linux..

Master Of Business Administration (Mba), Strategic It Management

Master Of Business Administration (Mba), Business Management

Gradiation, Bachelor'S Degree In Information Systems

High School, Data Processing Technical Course