Hebert Silva Email & Phone Number

Toronto, Canada Area

Implementation Leader responsible for the architectural evolution of the Banklink banking systemCreated a new QA process and implementation directives that diminished production errors by more than 500%, which helped the client to receive a award of the most stable system in the Visa networkImproved performance and documentation, reducing the number of.

Responsible for maintaining several web systems for a prestigious Brazilian telephone companyDocumented and organized uniform maintenance procedures for more than 80 different web systems, which resulted on shorter maintenance time and better customer satisfactionCompleted integration of the financial SAP/R3 system with the web, allowing faster invoice.

Responsible for maintenance of financial, message routing, Internet Banking and Banking simulation systemsImplemented new interfaces for the system, which simplified maintenance tasks and reduced production errorsTransitioned all functional description and documentation to Rational Unified Process, which reduced maintenance time and calls to the customer.

Administered a computer network with more than 2000 connected computers across 4 different campuses and 10 buildings with more than 20000 usersCreated new e-mail services which allowed easier access through the webDesigned and implemented network security with Proxies and Firewalls, which reduced security incidents by more than 70%Administered the e-mail.