Joan Hebert, MBA, MS, principal of Hebert Performance Training,” specializes in customer service, leadership, presentation/training skills, team building, customer-focused sales, change management, and workplace communication skills. HPT is celebrating 25 years!HPT is celebrating 21 years serving nationwide clients such as Time Warner Cable, Bayer HealthCare Pharmaceuticals, AngioDynamics, Oneida Indian Nation, U.S. Department of Defense, Citizens Savings Bank, ITTGoulds Pumps, and National Grid that describe Hebert as "energetic, humorous, captivating, down-to-earth, and able to gain the interest of trainees!" Hebert is a certified Achieve Global and AMA instructor, and Syracuse University Adjunct Professor. Prior to HPT, Hebert spent 15 years with AT&T as a #1 nationally ranked master trainer. HPT is a NYS “Woman-Owned Business Enterprise”, member of ASTD, SHRM, NYS Eligible Training Provider List, and the federal government CCR. Hebert is a frequent SHRM presenter, including three NYS SHRM Annual Conferences, and the Vermont Annual HR Conference. Joan has presented numerous times for ASTD chapters, including 8 times for the Hudson-Mohawk ASTD Conference. Hebert’s articles on leadership, training, and customer service are published both in the US and internationally, and accessible at www.heberttraining.com. Info.@ jhebert3@twcny.rr.com or (315) 303-4750 Specialties: Customer service, leadership, supervisory skills, presentation & training skills, team building, customer-focused sales, workplace communication, group facilitation, change management, and focus group facilitation.