Manages AI project scope discussions, technical engagement, business requirement assessment, financial modeling for customer engagements and delivery model.Delivers documentation, proposals, orders, contracts, schedules, amendments, RFPs, and other collateral in collaboration with the sales team to the customer partner. Ensures that solutions maximize outcomes, achieve strategy and business goals and objectives, yielding optimal financial and clinical returns on investment.

Led strategic and competitive AI programs and projects for Bank of America “Erica” and Merrill Edge Customer Chat Engagement Platforms. Developed a trusted advisor relationship with key customer stakeholders. Managed program solution delivery lifecycle including assessing requirements, strategic priorities, milestones, scope, action plans, financial management, testing, delivery, release management, training, implementation, and optimization. Led customer engagements, meetings and provided regular status updates. Served as relationship and consulting manager for all program resources including customer, customer team, third party vendors, and internal/external team resources.Hosted quarterly business quality and improvement review delivery presentations. Responsibilities included issues resolution, risk analysis, prioritization, strategy, and execution.

Led a portfolio of strategic, competitive programs and projects with large enterprise customer including acute, ambulatory, and independent settings.Ensured and managed program scope, strategic priorities, milestones, and delivery of new products and services. Managed customer, partners, third-party vendors, and team resources ensuring delivery and execution.Drove Key Performance Indicators (KPIs) and results metrics for speech recognition and virtualization products.Developed Best Practices and tools for internal and customer optimal performance. Responsibilities included managing strategic customer relationships, communication, troubleshooting, issue resolution, team building and overall customer satisfaction.

Led projects, programs and campaigns related to the Relay Clinical application. Projects varied from 2 weeks to 18 months, achieved within budget, agreed upon contracted timeline and with stellar customer service. Directed and consulted with customers & associated organizations (ACOs, HIEs, physician groups and IT Vendor Partners); assisted customers in achieving successful Meaningful Use attestation and regulation goals. Developed, designed, and optimized processes and systems to achieve business needs. Managed client relationships, communication and KPIs with internal and external stakeholders; executives, program, product and marketing managers, interface analysts and developers utilizing various tools.Achieved and exceeded expectations with 15 Day Interface Implementation Challenge, completed net new project in 9 days with Health Information System and 3rd party Vendor, August 2015Monitored, performed control activities, delegated tasks (e.g., risk, issue, testing, integration, change, cost, schedule, communication management) for the program and/or project throughout the specific project lifecycle (SDLC). Developed project plans, statement and scope of work, objectives, schedules, risk/issue management, change control, effort and cost estimates, resource requirements, budgets, and dashboards. Ensured project adherence to business unit specifications (PMO) and project process methodology.Achieved Yellow belt Six Sigma Certification, 2016.

Led multiple Health Information Exchange (HIE/interface) implementations and platform migrations for healthcare organizations throughout the United States connecting regional public and private HIEs, Regional Health Information Organizations (RHIO), hospitals, physicians, specialists and other healthcare professionals. Led multiple global implementation teams of 4-10 resources requiring communication and planning skills to meet product deliveries.Defined the scope of work, provides project schedule, assesses and reports on project budget and oversees software integration and hardware implementation.Communicated with Customer Leadership, Executive Leadership Team, Account Management, Sales, Support, Development and Implementation Services to achieve best practices and outcomes for customers. Acted as liaison between the vendor and client, owning each relationship to achieve optimal customer satisfaction. Provided status updates and project metrics to all stakeholders.

Led the Human Resources Global Background Check System Project, a technology work streams to deliver a new global tool for capturing applicant data, interfacing with multiple vendors and facilitating candidate background check results globally.Directed Project Managers, champions, stakeholders and business unit leads, ensured accountability, deliverables and timeline adherence.Developed and executed a user acceptance test plan, coordinated and drove testing efforts, coordinated with technology partners to document defects and change controls prioritizing work during User Acceptance Testing period.Resolved risks, provided status reports and communication for all resources proactively regarding issues and topics that may have adversely impacted the project or timeline.Managed the project budget within +/- 5% of $1.8 M target.

Practice Partner Enterprise Project Manager, November 2010 - March 2012Paragon Implementation Consultant, July 2008 – October 2010Horizon Admin-Rx Implementation Consultant, November 2005 – July 2008Automation Project Manager, January 2005 – November 2005Managed all aspects of the development and project implementation lifecycle for the individual projects, including contractual requirements adherence including Scope of Work, Requests for Proposal, financial obligations including providing estimates, assessments, weekly and monthly reporting in addition to external interface compliance, system integration issues, communications, and overall client satisfaction through to execution. Managed cross-functional teams, focused on the delivery of a computer-based system modeled on a 90-day to 1 year implementation cycle.Worked collaboratively with Administrators, Executives, Clinicians, Technical Engineers, Development Engineers, Quality Assurance Resources, Resource Managers, Contractors and Educators.Performed multiple roles as product manager, business analyst, implementation analyst, consultant, and acted as development liaison for new product development.Based upon requirements and contractual agreements, lead, developed and performed integration and software testing processes in addition to hosting and leading User Acceptance Testing and Go Live Support for for Orders, ED, MedAdmin, Pharmacy and CPOE implementations.Guided customers through Federal Meaningful Use parameters, a set of standards defined by the Centers for Medicare and Medicaid Incentive Program that governs the user of electronic health records and allows eligible providers and hospitals to earn incentives by meeting criteria.Led project planning, discrepancy resolution, management of deliverables, staffing concerns, and technology infrastructure issues for all implementations.Served as primary resource performing change management activities for contractual adherence and communication.

Managed Information Services Staff team of five, in addition supporting all technically related projects.Performed systems administration support for all hardware and software for a 120+ node network, and supported all levels of employee technical support issues.Monitored the Department of Information Services performance in accordance with Select Health goals and objectives.Developed policies and procedures, workflows for all technical tasks within the Departments.Created strategy and project plans for upgrades, maintenance and managed network security as dictated by the Health Information Portability and Accountability Act of 1996 (HIPAA) requirements.Maintained responsibility for documentation, production, and analysis of Health Employer’s Data Information Set (HEDIS) and Total Quality Management (TQM) measures as prescribed by South Carolina State Medicaid Managed Care Contract and the Select Health of South Carolina Board of Directors.Lead the Utilization Review Accrediting Council (URAC) and National Center for Quality Assurance (NCQA) Accreditation reporting which required the collaboration of data and documentation.Provided desktop publications training for all staff on Microsoft Office applications, and additional training on security policies and procedures.Developed detailed technical process for computer and production systems for departmental use.Created, maintained, and updated User Accounts using Microsoft Active Directory and Exchange 2000.Completed reporting for database Ad Hoc Report Requests.

Accessed, calculated, analyzed documents and interpreted data for performance improvement initiatives. Manipulated computer software i.e. Premier Perspectives Plus and Perspectives Online in formulating spreadsheets, relational databases, graphical packages, and statistical programs for a multi-hospital system.Assisted in developing clinical protocols to improve patient outcomes.Developed, created and presented Physician Scorecards for Cardiology, Internal Medicine and Neurological Physician Groups for protocol and pathway development to improve patient outcomes and develop standardized tools for procedures. Maintained clinical and decision support systems. Managed responsibilities for the publication, documentation, retention and data collection of internal ORYX Indicators and Joint Commission reporting.Communicated extensively with executive board members, staff, management, physicians and fellow employees.Worked independently and maintained confidentiality of sensitive financial and clinical documentation. Organized and analyzed complex data for reports and applies appropriate statistical analysis as necessary. Directed support staff in completing complex reporting and documentation procedures for organizational reports. Prioritized and directed completion of team department report requests.