• Management Monitoring System (SCADA).• Evaluation of alarm statuses and ongoing performance of each single PVP as well as evaluation of the investor. Whole portfolio together.• Ticketing management system, coordinate field technicians, and worldwide support.• Tracking of service requests and managing request-completion flows.• Regular reporting of the PVP's performance to the investors.• Asset management: Efficiency, production evaluation, and support to on-site managers.• Verification and evaluation of data for each plant.• Creation of internal and client reports.

• First point of contact for incidents and service requests logged by the end users• Receiving, logging, and managing tickets received via Phone/Email/Chat/web-forms• Remote Troubleshooting and resolution of IT problems related to end-user devices (Computers and Mobile),Network, applications, and computer peripherals• Prioritize requests and incidents based on impact and urgency by selecting the severity level• Escalate and coordinate unresolved tickets with the relevant technical teams located globally• Take ownership of user problems and follow up on the status of problems on behalf of the user andcommunicate progress promptly.• Creating and updating support documentation, Knowledge base articles, and Excel reports to assist othersupport staff and end users

Conduct monthly management and consumption reports on project operations, economic activity is based on providing documentary and audiovisual solutions to other companies and companies that require their services.• Project management and support• Resource management• Continuous management and monitoring of equipment (Multifunction and Printers) of the two regional• On-site support for the Bogotá regional and telephone• Requests for preventive and corrective maintenance for regional teams (only with my prior authorization).

The company is dedicated to the provision of engineering, outsourcing, telecommunications, CRM andContact Center services worldwide, generating value for organizations.• Developing different types of tasks with emphasis on database management• Reporting management, filters and quality of information, management• Service indicators• Identification of massive faults• Online information via email and end-user services status chat• Consolidation of databases and reporting.