Leveraging an in-depth understanding of telecommunications solutions, I effectively address clients' needs, providing tailored recommendations that drive business growth and enhance their connectivity experiences. My exceptional communication skills allow me to bridge the gap between technical intricacies and clients' objectives, resulting in seamless implementation of services and resolution of concerns. With a client-centric approach, I consistently exceed targets, driving revenue and contributing to T-Mobile's reputation as a leading telecommunications provider.- Optimized networking efforts through LinkedIn, establishing connections with C-level executives from Fortune 1000 companies within my client portfolio- Implemented AI solutions to enhance operational efficiency and drive continuous improvement.- Skillfully orchestrated multifaceted projects, collaborating with both internal teams and external partners to ensure successful delivery- Facilitated tech briefings for clients, effectively bridging communication between our C-level executives and their counterparts- Delivered impactful virtual presentations in both Spanish and English, effectively expanding our outreach to a diverse audience- Elevated company revenue by cultivating client trust and serving as a dependable advisor

Deliver outstanding and innovative business solutions that support our technologyevolution and change the way businesses connect. Consult with new as well as existingcustomers to identify their business challenges and recommend tailored solutions to solvethem-—and ultimately deliver a powerful return for customers while improving theirbusiness and growing our revenue.

Managed relationships with internal and external organizations to magnify efficiency on projects. Researched clients to identify scope, budget and potential risks of project to efficiently plan. Effectively communicated with internal and external partners to ensure deadlines were met.• Managed 30- 40 clients within Enterprise & Fortune 1000 account base to drive revenue for T-Mobile Work Perks program • Developed and executed marketing campaigns to promote T-Mobile exclusive offers to qualified Enterprise organizations and their employees• Managed business relationships by facilitating an efficient onboarding process, overseeing program performance, and owning implementation of marketing activities

Navigated complex contract negotiations to magnify company profits and client satisfaction. Maintained relationships with retail employees to ensure constant flow of business leads and leading training that fit sales model.- Trained a team of over retail employees in art of lead identification- Identified specific prospect and industry pain points by effectively researching- Ensured company profitability and client satisfaction by planning, presenting and negotiating contract proposals

Build proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.-Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.- Approaching service and sales needs with composure, integrity and compassion.- Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast connectivity. - Established relationships with and partners with T-Mobile employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. Successfully identify and handoff small business leads. Support team initiatives and create an inclusive environment

Worked in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.- Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.- Ensure that every need the customer has when coming into the store is met and that employees build the customer’s confidence by making their experience comfortable, simple, and by solving the whole problem.- Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.- Effectively manage customer wait time. Keep current on products, services and promotions.- Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.- Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.- Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.- Also responsible for other Duties/Projects as assigned by business management as needed.

Build proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.-Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.- Approaching service and sales needs with composure, integrity and compassion.- Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast connectivity. - Established relationships with and partners with T-Mobile employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. Successfully identify and handoff small business leads. Support team initiatives and create an inclusive environment