Nokia Customer Facing Director Supporting Bell Canada 5G Modernization➢ Appointed by Nokia Leadership to oversee the first Huawei swap globally; strategic mobility win; revenue ~$26M a year, Nokia’s most complex Radio Access Network swap project.➢ Driving end-to-end project, including building, integration, troubleshooting, and optimization of ~1400 LTE/5G sites, while concurrently moving the live HSPA network.➢ Demonstrated leadership and impeccable judgment coupled with the ability to make sound decisions in a fast-paced Agile-based environment.➢ Providing weekly senior leadership readouts on projects and financials for Nokia/Bell.➢ Formulated and rolled out a delivery methodology that drives the highest deployment margins globally and one of the best customer satisfaction scores in North America.➢ Responsible for P&L, assuring profitably, while delivering impeccable quality.➢ Created cost-cutting goals and optimized processes for Change Request driving substantial margin improvements.➢ Effectively leading a cross-functional team of over 100+ personnel across the globe.➢ Tapped to pull together Lessons Learned, retrospect being leveraged globally.➢ Awarded additional growth businesses, based on customer satisfaction, delivery performance/methodology, and strong customer relationships.➢ Network was awarded best performing Network in Canada (two years in a row).➢ Consistently awarded retainment/project bonus/awards throughout my tenure.

➢ Led a Team of Program Managers and Customer Technical Advocates across multiple accounts driving ~$600M worth of infrastructure and services yearly. Accounts included Google, nTelos, Shentel, CSpire, US Cellular, Nextech, Hawkeye, and Lumos.➢ Maintained ultimate accountability for the accuracy and timeliness of all project/program deliverables and business plans including revenue, cost, margins, and overall customer-facing responsibility.➢ Primary Leader for programs/technical support for Lucent Products and Services.➢ Developed quarterly Ops Review with Senior VPs/CTOs/COOs to discuss Lucent Programs, issues, solutions, and future feature roadmap/deliverables.➢ Delivered the highest Customer Satisfaction Scores in North America.➢ Supported Teams building/maintaining complex 5G RAN/Core solutions/platforms.➢ Developed a Pareto Failure Analysis tool driving thousands of dollars of cost out of the RAN execution business; leveraged by Lucent and their Customers.➢ Developed and negotiated contract requirements with business operations and legal teams.➢ Drove moving Shentel EPC from bare Metal out to a Cloud-Based Platform.➢ Earned General Program Management Accreditation (Select few Directors; ability to Lead Contracts/Complex Programs above $1 billion of Revenue).

➢ Supported a Team of Technical Program Managers and Customer Technical Advocates executing on ~$2 billion worth of infrastructure/services throughout my 10-year tenure with Lucent’s 4th largest wireless customer in North America.➢ Maintained ultimate accountability for the accuracy and timeliness of all market builds/project/program deliverables, including business plans and risk management.➢ Developed an outstanding functional team that delivered on commitments to both Customer and Lucent that received accolades in customer satisfaction surveys (Within the top 2 in North America and received the President’s Award for the support).➢ Developed Business Continuity Plan (Disaster Recovery) for Major Market Customers.➢ Developed quarterly Operation Reviews with Metro’s Senior VPs/Officers/President of Operations to discuss Lucent programs, solutions, and future features/deliverables on a quarterly basis.➢ Primary owner of P&L for financial oversight of all Metro projects/programs facilitating billing, reporting, revenue, margins, and cost tracking including forecasting.➢ Led the Team that integrated the B2B structure, streamlining all the PO acceptance and invoicing.➢ Fostered strong working relationships with Lucent business units and customers for external/internal project/program issues/solutions.➢ Identified future business opportunities and developed strategies to explore areas of potential growth.

Regional Manager for Cricket Communications Turnkey Build:➢ Responsible for overseeing the Cricket Communications Turnkey Build across the Eastern portion of the United States.➢ Ultimate accountability for P&L across the region reporting to the Lucent/Cricket Program Director.➢ Accountable for assuring that all T&Cs in the contract were adhered to and met.➢ Responsible for overseeing Site Acquisition and Construction of 1000s of sites.➢ Accountable for assuring the Build and renovation of the Switching locations, including front-end trunking, backhaul, and power.➢ Accountable for all the infrastructure engineering, building, installation, and integration of the network including all the Radio Access Networks, backhaul, and switching.➢ Primary interface to the Customer's Regional Director and his management teams.➢ Accountable for assuring that all the infrastructure from a logistics perspective was delivered on time and in working condition.➢ Accountable for subcontractor management for the entire build of the region.➢ Responsible for the schedules across all the Markets within my region and providing executive readouts on a weekly basis.➢ Direct reports included 11 Senior Program Managers, Customer Technical Advocates, and Installation Directors working on the build across the region.

RF Optimization Lead:➢ Primary customer interface from an RF optimization perspective.➢ RF Lead for PrimeCo Southeast Optimization Team, tasks included optimization, Pareto Analysis, discerning shortfalls, and solution strategies.➢ Developed a methodology, to test, tune, and re-test network assuring maximum performance.➢ Negotiated drive routes with the customer to assure concise testing.➢ Managed a Matrixed RF Engineering Office including 8 Engineers and 12 administrative staff folks.➢ Held technical interface meetings between RF Engineering staff and Bell Labs developers.➢ Supported weekly customer meetings to provide readouts on progress and improvement updates.➢ Managed the team that conducted the CDMA Software New Product Introductions testing for Bell Labs.➢ Responsible for Office/HC expenses to assure we met financial budgets.➢ Co-authored the PCS CDMA RF Optimization Handbook.R&D Lab Manager:➢ Responsible for building and supporting the Radio Access Network Frame Labs.➢ Full responsibility for upgrades assuring that all development frames had the latest software and hardware models.➢ Responsible for yearly Capex budget creation and monthly readouts. ➢ Full model management includes loading up the latest firmware through tools I had built and developed to divide the loads.➢ Evaluated firmware loads with scripts I built to interface via a simulator, loading them directly to the model processers.➢ Built a Lab that housed the Radio Access Network of over 100 Base Stations with a multitude of technologies i.e. Analog, TDMA, GSM, CDMA, and LTE.➢ Responsible for all IP communications across the Platform along with configuring the lab workstations.➢ Built the Switching Lab that functioned as a primary Core for the Test Radio Access Network, the initiative included ordering, building, IP integration, and testing of the Core and all interfaces.➢ Started Career at Bell Labs as a Computer Hardware Specialist supporting the Unix Development Division.