Hector Alvarez

Hector Alvarez Email and Phone Number

Independent Founder and Strategic Lead @ Trascend
Metepec, Méx., MX
Hector Alvarez's Location
Mexico, Mexico
Hector Alvarez's Contact Details

Hector Alvarez personal email

About Hector Alvarez

In 28 years of career I have contributed my experience and enthusiasm by leading various commercial and after-sales projects, implementing and controlling different service provision processes, reverse logistics, supply chain, technical service, supplier management, strategic customer relations, negotiation of SLA, sale of value-added services; coordinating various service operations (end-to-end) and customer experience (CX) audit projects; data analysis and OPEX administration for local and transnational companies.

Hector Alvarez's Current Company Details
Trascend

Trascend

View
Independent Founder and Strategic Lead
Metepec, Méx., MX
Hector Alvarez Work Experience Details
  • Trascend
    Independent Founder And Strategic Lead
    Trascend
    Metepec, Méx., Mx
    View
  • Xiaomi Technology
    Latam Service Operations Manager
    Xiaomi Technology Aug 2021 - Oct 2023
    Mexico City, Mexico
    View
  • Trust Consultores
    Entrepreneur - Independent Consultant
    Trust Consultores Sep 2014 - Sep 2021
    Mexico
    Consulting Services:Overall assessment of the whole post sales strategy.Enhancement of Opex management Key Customer Relationship Management.Field audit Process based on corporative goverment rules.
  • Totalplay Empresarial
    Business Sales Manager
    Totalplay Empresarial Jun 2019 - Nov 2020
    Toluca Y Alrededores, México
    View
  • Zte Corporation
    Head Of Postsales Mexico
    Zte Corporation Dec 2014 - Jun 2017
    Mexico City Area, Mexico
    Full responsible of local postsales business, service channel, vendor management and project management.Responsible for local team enhancement, financial risk avoidance and dashboard management.
    View
  • Samsung Electronics
    Service Operations Manager
    Samsung Electronics Jun 2013 - Jul 2014
    Mexico City Area, Mexico
    View
  • Samsung Electronics
    Carrier Account Manager
    Samsung Electronics May 2013 - Jun 2013
    Mexico City Area, Mexico
    View
  • Research In Motion
    Quality Carrier Program Manager Mexico & Ca
    Research In Motion Feb 2011 - Jun 2012
    Mexico City Area, Mexico
    Responsible for managing programs with mobile carriers targeted to reduce returns & exchanges and increase levels of satisfaction in Mexico and Central America.
    View
  • Nokia
    Service Operations Manager / Service Channel Manager
    Nokia May 2007 - Jan 2011
    Mexico City Area, Mexico
    View
  • Airclic
    Strategic Business Manager
    Airclic Oct 2006 - May 2007
    Mexico City Area, Mexico
    View
  • Gas Natural Fenosa
    Regional Delegate
    Gas Natural Fenosa Feb 2002 - Apr 2005
    View
  • Nextel De México
    Customer Service Coordinator
    Nextel De México Nov 1999 - Aug 2001
    View
  • Maxcom
    Customer Service Supervisor
    Maxcom Apr 1999 - Oct 1999
    View
  • Avantel
    Customer Service Consultant
    Avantel Jun 1997 - Feb 1999
    View

Hector Alvarez Skills

Telecommunications Mobile Devices Project Planning Project Management Product Management Customer Satisfaction Business Strategy Team Leadership Leadership Program Management Customer Service Wireless Cross Functional Team Leadership Business Development Customer Experience Sales Management Pre Sales Sales Mobile Technology Vendor Management Customer Service Training Mobile Communications Service Management Customer Retention Customer Support Technical Support Professional Services Customer Analysis Written And Oral Presentation Skills Client Presentation Vendor Relationships Vendor Management Experience Vendor Management Skills Operational Efficiency Loyalty Programs Building Customer Loyalty Customer Loyalty Management Cost Reduction Management Reducing Operating Costs Estrategia De Marca Quejas Responsabilidad Experiencia Del Cliente

Hector Alvarez Education Details

  • Cecc
    Cecc
    Communications

Frequently Asked Questions about Hector Alvarez

What company does Hector Alvarez work for?

Hector Alvarez works for Trascend

What is Hector Alvarez's role at the current company?

Hector Alvarez's current role is Independent Founder and Strategic Lead.

What is Hector Alvarez's email address?

Hector Alvarez's email address is he****@****ail.com

What schools did Hector Alvarez attend?

Hector Alvarez attended Cecc.

What skills is Hector Alvarez known for?

Hector Alvarez has skills like Telecommunications, Mobile Devices, Project Planning, Project Management, Product Management, Customer Satisfaction, Business Strategy, Team Leadership, Leadership, Program Management, Customer Service, Wireless.

Not the Hector Alvarez you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.