Proactive Support and Guidance, Onboarding and Training, Customer Advocacy, Renewals and Upsells, Churn Reduction, Performance Monitoring and Reporting.

Threshold Communications is a global full service telecommunications provider. Our primary services include, voice, data, collocation, Hosted VOIP and many more services. We offer service worldwide and have no limitations. Our true value comes in knowing our customers needs, finding the best network solution and supporting our customer better than anyone else in the industry.Specialties Include:  Voice TDM/SIP deployments.  WAN IP/MPLS/Point to point/Microwave.  Private DSL WANs.  Collocation Space/Power/Cooling/facilities/Carriers. Hosted/Cloud PBX.  Traditional non-hosted PBX.  Global deployments.  Telecom Contracts. Budgeting and cost control for customers.  Hybrid solutions.  Vendor Management. Private Cloud services.  High availability voice and data networks.  Telecom contracts.  Project Management.

Develop a client database by marketing our office equipment and IT services over the phone to key business decision makers. Set appointments for outside sales team. Follow up on leads generated by operational team.

Responding to customer queries in a timely and accurate way, via phone, email or chatIdentifying customer needs and helping customers use specific featuresAnalyzing and reporting product malfunctionsResolving customer queries, recommending solutions and guiding product users through features and functionalities.Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support Representatives

Keeping front desk tidy and presentable with all necessary material Greeting and welcoming desks as they approach the front deskAnswering questions and addressing complaintsAnswer all incoming calls and redirect them or keep messagesReceive letters, packages etc. and distribute themPrepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emailsMonitor office supplies and place orders when necessaryKeep updated records and filesMonitor office expenses and costsTake up other duties as assigned (travel arrangements, schedules etc.)