Technical Service Representative
CurrentProvide technical support on how to diagnose and troubleshoot WABCO products (ABS ECUs’, wheel speed sensors, modulator valves, active braking valves, compressors, air dryers, brake chambers, radars, cameras, and others), some of the electrical products faults related to CAN communications and aftermarket programming using a computer diagnostic software. Create cases in the system to keep proper records of facilities employees and technical information.Provide assistance with service parts claims to authorized distributors and service partners.Attend weekly and monthly meetings about current problems, solutions, and suggestions for continuous improvement about products and troubleshooting faults with co-workers, the supervisor, team leaders and technical service managers.Work with documents using Microsoft Office Suite for consultation about maintenance manuals and other diagnostic directions.