Managed three restaurants' operations, created and implemented (LMS) programs to boost revenue, established organizational policies, launched B2B programs and services, sourced products, and oversaw quality controls.• Uncovered a significant market opportunity for alcohol-infused sweets through market research and focus groups.• Developed an inspired product line to meet customer needs, including Bathtub Sundae, and Liquid Luck Unicorn Juices, which increased store sales by 40%.• Discovered a significant bottleneck in operations through data analysis, leading to process changes that resulted in a 70% faster order fulfillment boosting sales dramatically by 20%.• Applied Schein culture philosophy to build an inspired and collaborative 10-person team that has remained in place for over three years.• Used SWOT and feasibility analyses to determine the potential profitability of leveraging Instagram. This led to an ambitious Instagram launch campaign that resulted in 20K followers virtually overnight and an average of 40 new delivery orders per week at $30 per order.• Extended product line to include crazy crepes, waffles, coffees and more to serve the needs of additional customer segments, increasing sales by $200,000.• Implemented an operations strategy that has the store running seamlessly.• Project manager with a focus on overseeing all aspects of restaurant operations.• Proficiency in POS systems, programming, and creating cost-effective trending menus.• Strong skills in Excel, profit and loss reporting, forecasting, and data visualization for effective program development.• Successfully reduced operational costs while maintaining high-quality standards, resulting in increased income streams.• Expertise in staff management, scheduling, and the development of protocols and standards to create a positive company culture and minimize risks.• Fluent in Spanish, facilitating effective communication in diverse work environments.

· Uncovered and mitigated a $700,000 theft operation, implementing DMAIC for a 15% efficiency gain and staff reduction.· Demonstrated influential leadership, proactively managing operations with General Manager to ensure exceptional service, staffing, and member/guest experience while achieving targeted profit budgets and overseeing a staff of 50 employees.· Passionate about guest service, with strong communication skills to effectively interact with members, guests, and staff while maintaining excellent internal and external customer service; stay informed about food and beverage trends, best practices, and local health and safety compliance regulations.· Collaborated with internal and external stakeholders to create, design, train, and implement exceptional menus. Proactively made necessary improvements to enhance the overall experience.· Proactively identifying customers' needs and developing action plans to enhance their experience while mitigating potential risks.· Engages and complies with HR (People & Development) guidelines, supporting recruitment efforts to attract, retain, and train high-performing individuals with high potential.· Establishes targets, Key Performance Indicators (KPIs), schedules, policies, and procedures to drive operational efficiency and effectiveness while overseeing all marketing and technology operations.· Fosters transparency and open communication channels within the team, emphasizing motivation and teamwork. Built team awareness, ownership, and accountability.· Ensures compliance with allergy procedures and maintains a clean, sanitary, healthy, and safe work environment for staff, members, and guests. Responsible for providing weekly/daily recaps covering various aspects of the shift.