Hector Centeno Email & Phone Number

Hialeah, Fl, Us

Nashua, New Hampshire, Us

West Palm Beach, Florida, Us

As the Director of IT, I was responsible for the strategic alignment of the IT Department, including Operations, Infrastructure, and Cybersecurity. Oversight of critical financial decisions, negotiating with vendors, identifying cost savings opportunities, and day-to-day expense management. Responsibility for all architectural design & planning of clinical expansion and support.

Clearwater, Fl, Us

As the VP of IT and Operations, I was responsible for the strategic alignment of the IT Department and a member of the executive management team made key contributions to the formulation of the company’s business and digital strategies by developing a comprehensive blueprint for innovation which included reshaping and implementing a process for managing the digital transformation initiative globally resulting in 20% growth of revenues. I was head of four IT areas within KnowBe4; Operations, Infrastructure, Enterprise Applications, and R&D. I manage a budget of approximately $25M. I had full responsibility for all architectural design & planning of the current cloud infrastructure and enterprise applications, deployment, and maintenance of all desktop and endpoints, network telecommuting, security, storage, and managed and development of an R&D team. One of my main responsibility was for all IaaS (Infrastructure as a Service) cloud hosting partners as well as connectivity to all of our various cloud partners (AWS, Azure, GSuite, Microsoft office 365, Salesforce, NetSuite, Zendesk, Dayforce, etc.). Leading the strategy around the maintenance and development of systems while managing all aspects of KnowBe4 technology infrastructure, operations, and R&D.As head of internal R&D and infrastructure, I implemented an agile methodology for planning and executing all change management initiatives. Using this methodology allowed me to manage my projects and development priority, speed to delivery of products and services, and keep control of the projects and budgets.One of my main objectives, when I came to KnowBe4, was to create first-class IT Operations across the organization globally. While Knowbe4 business has been in hyper-growth, IT has become more complex in scale and I delivered a vast array of modern tools and technologies to manage our expansion and demands of the business.

Lake Mary, Fl, Us

FARO is the world’s most trusted source for 3D measurement, imaging and realization technology. Our devices are used for inspecting components and assemblies, production planning, 3D documentation, as well as for investigation and reconstruction of accident sites or crime scenes. FARO has 2000 employees in 3 regions 37 countries and 47 Offices. Approximate revenue is $500MPublic: NASDAQ: FAROAs the Corporate Director of IT for Global Operations, my responsibilities are to provide vision and leadership for developing and implementing information technology initiatives. These initiatives are aligned with the mission and business objectives of Faro Technology. ★ Planning and implementing Enterprise IT systems and infrastructures in support of Faro’s operations in order to improve service quality, organic growth, and cost-effectiveness. ★ Responsible for corporate oversight of all aspects of the Faro information technology and system in a decentralized environment.★ Responsibilities include the development and implementation of IT policies, strategies, business processes, staff and project management, with direct accountability for client satisfaction via ITIL processes. ★Play an instrumental role in identification, qualification, and negotiation with acquisition/merger prospects.★Planning and developing the enterprise technology vision and strategy, working closely with Executive and Corporate leadership teams to adopt a formalized technology governance structure. ★Developing plans for strategic initiatives and monitor the delivery of mission-critical projects. ★Oversight for the strategic technology transformation, innovation, optimization & implementation in a multi-platform environment, and maintain enterprise-level security for regulatory compliance. (SOX, GDPR, ISO27001, PCI-DSS)★Oversight and management of all IT information and Cybersecurity. Define, deploy, and leading information security management procedures, processes, and controls.

Arlington Heights, Illinois, Us

Selected by the Board of Directors and CEO to rehabilitate the inefficient and segmented technology infrastructure, improve staff performance, and morale and align IT with the organization’s strategic and long-term business plans. Accountable to 10 locations, 4000 users and applications in Windows 2008-2012 Active Directory environment). Responsible for over $30M budget, 3 IT managers, 15 IT staff, data and technical service centers, communication networks (voice and data), applications development, and computer systems operations. Slashed support costs $2M+ annually in first 18 months.Highlights included:★ Planned and developed the enterprise technology vision and strategy, worked closely with Executive and Corporate leadership teams to adopt a formalized technology governance. ★Defined, deployed, and led information security management procedures, processes and controls. Responsibilities encompass managing and delivering identity management services and assuring compliance with data classification and network security policies. ★ Upgraded network and wireless infrastructure for 8 sites. Ensured the performance, reliability, and scalability of LLC’s technology infrastructure with 99.99% uptime.★Spearheaded IT buildout of 45-acre new senior community in Florida. Led IT buildout at 5 locations in Illinois and Indiana. Relocated multiple data centers at each location with minimal downtime.★ Decreased IT budget and negotiated 40% decrease in procurement pricing.

Chicago, Il, Us

Erie is a regional health care resource serving nearly 70,000 patients a year at 13 health centers spanning the west side of Chicago to Waukegan. These sites include four large primary care centers that offer integrated medical and dental health services, three additional large primary care centers, the region’s oldest and largest comprehensive teen and young adult health center, and five School-based health center. Approximate revenue is $50M. Private: Non for ProfitManaged a$5M+ IT operations and infrastructure budgets as well as implementation, cross-migration, configuration, and administration of all applications, server platforms, health system management, PMS, and EMR. Highlights included:★ Enabled 90% EMR productivity for clinics by upgrading to new system.★ Increased accurate preloading and data input 80% and doctor productivity 80%. Increased printer output 90% and decreased lab errors 90%.★ Increased clinic revenue 30%. Enabled 90% productivity for dental clinic.★ Played key role in 40% cost reduction, developed workflows that helped with 70% of payment collection, and helped design and implement GE Centricity PMS.★ Project managed complete buildout of two new 10,000 sq. ft. dental centers and two 8,000 sq. ft. health centers as well as complete redesign of health center’s IP-based network.★ Initiated and managed application development and delivery of new virtual infrastructure sustaining 31 virtual servers on 3 physical servers.★ Delivered 60% cost savings in equipment purchases, reduced ongoing server count 400%, increased remote administration, reduced costs 18%, and increased production and maintenance performance.★ Renegotiated reduction in telecom contracts and 20% reduction in procurement pricing.★ Increased staff’s awareness of HIPAA compliance 90%. Ensured compliance with Business Continuity Planning (BCP) and JCAHCO standards.

Baltimore, Md, Us

After excelling as Information Technology Manager for The Foster Group/Cook County Hospital, I joined the SSA and managed 8 network operation centers (NOC) in 8 states with 20,000 servers and 60,000 users. I supported 250 field offices and associated SSA agencies and led a team of 8 IT supervisors and 80 system engineers. My accountabilities involved overseeing DOD compliance and maintaining 450 servers, 75 Exchange servers, 3,000 workstations, 600 laptops, hardware, operating systems, and applications in NT Windows 2000 Active Directory environment. I reduced troubleshooting time through a website that monitored technical documentation standards.Highlights included:★Reduced costs 40%, increased agency connectivity 80%, and increased user satisfaction 90% by implementing high-availability and redundant infrastructure with exceptional uptime percentage. ★Directed all phases of multiple IT projects from development through execution and seamless handoffs.★ Designed disaster recovery plan, network infrastructure, and data security for government, public, and private sectors.★ Managed relocation of data center with minimal downtime.★ Decreased time spent on administrative tasks 30% and time for repairing computer from three days to one through implementation of standards and procedures.★ Developed best practices and management methodologies using Enterprise Unified Process and ITIL standard models.★ Reduced outstanding tickets 60% in 5 months, redesigned support center workflow to improve performance, decreased customer complaints 95%, and increased satisfaction 30%.

Washington, Dc, Us

Responsible for the tactical employment of the 60mm light mortar and the 81mm medium mortar. Provided indirect fire in support of the rifle and LARS quads/platoons/companies and the infantry and LAR battalions.

Master Of Business Administration (M.B.A.), Information Technology Management

Ba, Communications

Associate Of Arts And Sciences - Aas