Hector Galvan work email
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I am an up-and-coming college graduate with experience in customer service, troubleshooting and document verification within the identity verification industry along with energy analysis experience in the residential building performance industry. My professional skills include Microsoft Word, Excel, PowerPoint, Customer Service in-person, through video call or over the phone, Administrative Support in the office, Organization and Data Entry through many databases like QuickBase and various Maryland utility programs, and a Positive Attitude! I am always striving for bigger, better opportunities to showcase my talents while focusing on self-improvement on a daily basis.
Thomson Reuters Special Services
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Risk Screening SpecialistThomson Reuters Special Services Aug 2022 - PresentMclean, Virginia, United States• Providing high-volume adverse media screening, research and disposition work relating to risk affecting the company’s customers. These risks include aspects of financial crimes, legal crimes, reputational crimes and more. Submitting model feedback for our proprietary modeling software to provide consistent performance over time. Applying independent judgment in the identification and escalation of key BSA (Bank Secrecy Act)/AML (Anti-Money Laundering) risks. Providing screening of Politically Exposed Persons that may be related to specific financial, legal or reputational risks. Providing well-written and concise summations of investigation and analysis results along with professionally assessing and storing sensitive information and analyses.
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Member Support Fraud SpecialistId.Me Mar 2022 - Jun 2022Mclean, Virginia, United StatesI currently work with the Member Experience Fraud Team to provide Tier 1 Technical Support for reported suspicious activities by reviewing user accounts and detecting possible fraud using playbooks and standards to proactively identify potential issues before they result in a negative customer or partner experience while providing a high level of customer service with internal and external communications. I also assist the team with special and ad-hoc assignments upon request. -
Trusted Referee Video Reviewer (Trv) At Id.MeId.Me Feb 2022 - Mar 2022Meeting with users applying with various organizations to ensure their identity and qualify for benefits/enrollment by verifying their uploaded identification documents such as, but not limited to, Driver's Licenses, State-Issued Photo IDs, Veteran's Health ID Cards, US Permanent Resident Cards, US Employment Authorization Cards and Social Security Cards. This role requires meeting with users over video chat software such as Pexip and Zoom and involves skills related to Customer Service, Troubleshooting and Detail-Oriented Fraudulent Activity Detection.
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Trusted Referee Document Reviewer (Trd)Id.Me Nov 2020 - Feb 2022Tysons Corner, Virginia, United StatesAnalyzing customers’ sensitive personal and financial documentation online and through video calls in various departments such as Group Verifications (GV), CA DMV, MSOC (Member Support Operations Center) and as a Trusted Referee (TRV & TRD) to determine whether they may qualify for specific discounts as a first responder, service member/veteran, teacher, nurse, student/alumni or for more pressing issues like whether they can establish their identity or residency within California or if they can qualify for social security, VA or unemployment benefits in various states around the US. These different processes require a keen eye for detail to determine whether sensitive documents such as driver’s licenses, birth certificates, social security cards, DD214s and financial statements are legitimate and qualify them for their appropriate discount/claim. Working as a Trusted Referee also requires customer service and troubleshooting skills to go over different documents with customers over video calls and determine whether they may qualify for their state’s specific benefits. Past projects include Tieks and Chipotle discount promotions within GV, assisting in the IRS surge within the TRD department for multiple years, and working on multiple projects within MSOC including the Stolen Identity and 2+ State Block projects which involved identifying first/second/third party fraud within ID.Me’s General Support tool by tracking account/IP/MFA activity and assisting users applying for multiple states’ unemployment to determine what state’s unemployment benefits could be accepted and what state’s unemployment benefits could be revoked.
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Energy AnalystAtlas Home Energy Solutions Apr 2017 - Aug 2020Frederick, MdMy responsibilities include analyzing and submitting data to PEPCO or Potomac Edison’s databases (such as Beacon and Compass/Surveyor) which were collected from either private residential energy audits throughout Maryland or no-cost PSR audits (Power-Saver Retrofits) for low-income housing (sponsored by Frederick County, MD), generating home energy audit reports and proposals for recommended home improvement work, and generating utility rebates from PEPCO or Potomac Edison to send to the customer. I have experience providing customer service and taking payments (through QuickBase and PaySimple) over the phone, booking customers’ appointments over the phone or in-person for QHECs (Quick Home Energy Check-ups) and Home Performance with Energy Star comprehensive audits.
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Jr. Building AnalystEz Green Home Jan 2017 - Apr 20179017 Mendenhall Court, Columbia, Md 21045The job entails meeting with homeowners and talking with them about their home. It includes installation of products like LED lights, smart power strips and water fixtures to help them save money and reduce energy consumption. Training is included along with BPI Building Analyst certification.
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Energy AnalystPeg Oct 2015 - Feb 2016Fairfax, Va-Communicate any auditing areas to management and provide options for resolution-Provide audited data to Program Agency-Coordinate and review with Energy Analyst team inspection submissions (2000+ monthly) for accuracy -Organize scope into major categories to outline deliverables and milestones-Determine primary time table for deliverables-Modify critical paths based on prevailing conditions-Develop workarounds to overcome obstacles in the critical path-Integrate, review, and validate critical relationships with primary parties -Receive and understand client constraints-Modify and adjust to energy rated software-Manage and control all data through Excel and Share-point-Interface with owners, subcontractors to discuss impact of work and resolution of problems-Energy Calculating -
Market ManagementTarget Jun 2014 - Dec 2014Stocked shelves, maintained aisles and cashiering -
Maintenance WorkerRiver Creek Golf Course Jun 2012 - Aug 2012Leesburg, VaPerformed mowing, raking, and various landscaping tasks.
Hector Galvan Skills
Hector Galvan Education Details
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Integrated Science And Technology; Applied Science; Energy; Applied Physics -
Loudoun Valley High SchoolGeneral Studies
Frequently Asked Questions about Hector Galvan
What company does Hector Galvan work for?
Hector Galvan works for Thomson Reuters Special Services
What is Hector Galvan's role at the current company?
Hector Galvan's current role is Risk Screening Specialist at Thomson Reuters Special Services (TRSS).
What is Hector Galvan's email address?
Hector Galvan's email address is he****@****env.com
What is Hector Galvan's direct phone number?
Hector Galvan's direct phone number is +170330*****
What schools did Hector Galvan attend?
Hector Galvan attended James Madison University, Loudoun Valley High School.
What are some of Hector Galvan's interests?
Hector Galvan has interest in Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.
What skills is Hector Galvan known for?
Hector Galvan has skills like Microsoft Excel, Microsoft Word, Powerpoint, Microsoft Office, Minitab, Google Docs, Google Drive, Google Maps, Service Orientation, Group Work, People Oriented, Tenacious Work Ethic.
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3emich.edu, umich.edu, umich.edu
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