Hector Gatica Email & Phone Number

Harrison, NY, US

• Collaborating closely with company executives to strategize, execute, and bring the company vision to life by aligning operational initiatives with company goals.
• Managing 180+ devices, ensuring seamless operations through troubleshooting, hardware sourcing, and vendor collaboration.
• Optimizing workflows using Monday.com to enhance team efficiency, sales pipeline visibility, and outbound campaign deliverability.
• Overseeing office logistics, including vendor communications, inventory management, and developing SOPs to streamline operations and maintain consistency.
• Identifying and implementing technical solutions to automate workflows, improving operational efficiency and supporting business growth.

Princeton, NJ, US

• Refactored Boomi integrations between SugarCRM and Smartsheet, achieving an 85% efficiency improvement.
• Developing new processes to connect SugarCRM with POPL, Neustar, and ConnectBase using Boomi or custom Python Scripts.
• Collaborating with cross-functional teams and vendors to align business systems with operational needs.
• Resolving technical tickets in SugarCRM and Smartsheets, maintaining system reliability and functionality.

• Driving exceptional growth by achieving a 290% YoY increase in orders, 130% growth in conversion rates, and a 200% rise in revenue through strategic operations and pricing optimization.
• Developing and executing data-driven marketing strategies and SEO initiatives, significantly enhancing e-commerce success on Etsy and increasing brand visibility.
• Overseeing product development by leveraging sales data and customer feedback to refine offerings, improving the overall shopping experience and aligning with market demands.
• Leading brand enhancement efforts through high-quality product photography and videography, boosting customer engagement and brand recognition.

New York, NY, US

• Managed a team of 5, handling non-agent related administrative tasks and optimizing business systems for effective client interaction and sales lead management.
• Executed client outreach activities to enhance relationships and increase retention rates.
• Managed remote Virtual Assistants, delegating administrative tasks and overseeing social media posts, newsletters, and event planning.
• Liaison between agents, lawyers, building management, clients, and third-party vendors, facilitating a smooth cradle to grave real estate transaction.

Lumberton, New Jersey, US

• Ensured all 4 product editions and test drives met optimal requirements for sales demos, maintaining over 80% system usage.
• Trained 3 teams consisting of 7 Business Analysts, improving product knowledge.
• Performed mission-critical setup for trial tenants, developing customer sheets, dashboards, and aiding in data imports.
• Conducted product research and acted as a liaison between business analysts and sales leadership for new feature requests.

Lumberton, New Jersey, US

• Delivered tailored business solutions by analyzing needs, preparing proposals, and collaborating with technical teams.
• Qualified 50+ leads, ensuring alignment with the company's target market and sales strategy.
• Maintained a robust pipeline of 50+ prospective clients, providing consistent follow-up.

Bellevue, WA, US

• Further continued my development in a different market, building upon previous experiences.

Bellevue, WA, US

• Increased team efficiency by gaining and sharing in-depth knowledge of products and service plans offered, including IoT devices, and business solutions.
• Increased customer retention by going beyond my role, providing IT support by aiding with third-party software and applications, OSs, and other systems not related to T-Mobile.
• Aided teams with new systems and goals as a result of the T-Mobile and Sprint merger.
• Shadowed managers in multiple locations throughout the upper west side, assisting with scheduling, merchandising, skill practices, and sales development plans. This gave me exposure to a variety of markets and clientele.
• Implemented an efficient inventory management system by reformatting excel code to quickly check and access information related to demo devices, accessories, sim cards, and phone numbers assigned.
• Provided assistance to short-staffed locations all throughout the upper west side during the pandemic.

Bellevue, WA, US

• Generated leads and referrals by venturing out of the retail location, both physically and digitally, and establishing strong relationships with customers and business owners.
• Persuaded clients to buy our products by providing detailed financial summaries of promotions, long term cost of services, and business expenses in comparison to our competitors.
• Nurtured existing client relationships by maintaining clear, open communication and providing unbiased recommendations based on statistical data and client needs.

Bellevue, WA, US

• Created a seamless customer experience by providing excellent written and verbal communication, using background knowledge to quickly resolve issues and tailor products and services to the customer.

Frederick, MD, US

• Accounted for 88% of the stores annual goal by the start of Q3, 2018.
• Helped manage all aspects of the business including inventory, schedules, store operations, sales, and customer service.
• Partnered with our Educational Representative on marketing material and tactics.

Frederick, MD, US

• Aided staff with managing rental contracts, merchandising, and repairs.