Hector Importa Email & Phone Number

Calabarzon, Philippines

Australia

United States

United States

•Provided timely assistance to customers by calling out 40 to 60 USpharmacies daily and confirming if prescriptions sent by Telehealth serviceswere received.•Optimized Retool CRM effectively to track customer interactions, documentdetailed case notes, and access relevant account information quickly whenneeded.• Utilized Dialpad to effectively call out to US pharmacies.

National Capital Region, Philippines

•Handled end-to-end sales process offering VOIP services (UCAAS, CCAAS) toUS businesses•Encouraged businesses to signup by calling out to 120 leads on average perday using InContact and RingCentral as dialers•Leveraged SalesForce CRM to collect, organize, and manage sales dataand customer information.•Acted as the main point of contact for all company accounts regardingmatters, including sales, inventory, company queries and complaints.• Closed large sales to exceed quota and align with company targets.Managed customer relationships through consultative sales techniques toattain individual sales goals.

National Capital Region, Philippines

•Handled back office concerns regarding account disconnections for aTelecommunications company.•Served as an internal subject matter expert on all matters related to dataservices management, providing guidance whenever necessary throughoutvarious projects across the organization.• Collaborated with team members to achieve target results.• Diffused challenging situations using conflict management techniques