Owner of AJX Consulting.

Sales leader in charge of Spark Energy’s Residential and Small Business Telesales channels in multiple locations across the United States and near shore. Spark Energy, Inc. is an established and growing independent retail energy services company founded in 1999 that provides residential and commercial customers in competitive markets across the United States with an alternative choice for their natural gas and electricity. Headquartered in Houston, Texas, Spark currently operates in 16 states and serves 46 utility territories. Spark offers its customers a variety of product and service choices, including stable and predictable energy costs and green product alternatives.

Sales leader in charge of Direct Energy’s outbound Residential and Home Service telesales channel in multiple locations across the United States and near shore. As a fully integrated energy company, Direct Energy is the one of the largest retail providers of electricity, natural gas, and home services in all of North America. Our company is committed to providing our customers electricity, products, and services in ways that improve the quality of everyday life. We believe that our customers are our greatest asset, and meeting their needs compels us to communicate, innovate, and integrate so that we can become the best energy company in the market.

CIBT is the market leader for travel document services (Visas and Passports) and supports more than 75% of the Fortune 500 and many of the leading travel management companies, tour operators, and cruise lines. Accountable for the Call Center’s level of customer service quality, productivity, and CIBT policy and procedure compliance and all of Houston Operations. The Director is ultimately responsible for all operational activities for offices or on-sites in a specific region. The Director is responsible for the identification and development of future leaders/Management within CIBT.

CIBT is the market leader for travel document services (Visas and Passports) and supports more than 75% of the Fortune 500 and many of the leading travel management companies, tour operators, and cruise lines. Accountable for the Call Center’s level of customer service quality, productivity, and CIBT policy and procedure compliance. The Director is responsible for maintaining high customer service standards through effective call handling management and training. As part of this, the director is responsible for the design, maintenance, and management of the unit’s phone system. The Director will utilize resources available to create and maintain effective motivational and incentive based programs.

Responsible for managing sales and service for multiple retail stores in the New Mexico and Texas area. Typical job duties are as follows: Performance management such as: coaching, training and mentoring, recruiting of staff, managing local sales promotions. Financial management through monitoring the inventory and adjustment procedures for assign group of stores. Direct liaison with staff for compensation, sales training and HR issues, communicate all objectives to staff for purposes of attaining specific targets, insuring that staff has all the tools necessary to accomplish given job duties.

Manage all day-to-day activities of the Sales function. Responsibilities include meeting or exceeding sales targets, recruiting, motivating, training, developing and guiding a highly effective, energized sales team. In charge of setting sales objectives and establishing sales incentive programs, and will also create programs to drive sales in various product segments. In charge of abandonment, quality, budget, forecast of calls and other key indicators.

Progressed through positions of increasing responsibility to oversee operations of a Verizon call center to ensure achievement of goals and standards regarding sales, customer satisfaction, quality and performance. Progressed through positions of increasing responsibility to oversee operations of a MCI call center to ensure achievement of goals and standards regarding sales, customer satisfaction, quality and performance. Played an instrumental part in overseeing the Sales relationship between NCO (3rd party vendor) and MCI. Made sure that all key indicators for both companies were met and participated in numerous calls and meetings to improve the Houston call center overall performance. Established The Big 5, a set of standard operating procedures (SOPs) used by all center for hiring, staff development, employee satisfaction, quality management and business management/data gathering.

Led development of a system employing over 100 sales agents and 6 supervisors. Designed business plan and helped design new call flow used in all Worldcom (MCI) call centers.