With a robust background in quality assurance, customer service, and cybersecurity, I am a versatile professional ready to bring a unique blend of skills to your team. My career is defined by a commitment to excellence, continuous learning, and a passion for improving processes and outcomes.My career began at Allstate as an Insurance Sales Agent, where I excelled in customer relationship management and sales. Transitioning to a Quality Assurance Specialist role, I managed multiple call centers, collaborated with managers to improve sales productivity, and designed training programs to enhance representative performance. I continued to refine my quality assurance expertise at RMV Agency, maintaining high standards and contributing to the agency's success.During a career break from June 2021 to November 2023, I focused on full-time parenting and professional development. I enrolled in the UNCC Cybersecurity Bootcamp and prepared for the Security+ certification, gaining a solid foundation in cybersecurity.My cybersecurity training has equipped me with a diverse skill set, including:-Metasploit: Conducting penetration testing and exploiting vulnerabilities.-Burp Suite: Performing application security testing.-Wireshark: Analyzing network traffic for security purposes.-Splunk: Managing and analyzing security information and events.-SIEM: (Splunk) Implementing and managing security information and event management systems.-Network Security and Engineering: Designing and securing network infrastructures.-Computer Forensics: Investigating and analyzing cyber incidents.-Vulnerability Assessment: Identifying and mitigating security vulnerabilities.-Linux: Utilizing Linux for security operations.In summary, my experience in quality assurance, coupled with my extensive cybersecurity training, makes me a valuable asset to your team. My ability to manage quality processes, combined with my technical expertise in cybersecurity, ensures that I can contribute effectively to your organization's success. I look forward to the opportunity to bring my skills and dedication to your team.Thank you for your consideration.