Responsible for accomplishing results through the management of the team and department, driving a variety of ETF valuation activities in coordination with the operations to seamlessly deliver activities associated with Net Asset Valuations (NAV’s).• Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions).• Identify opportunities to implement process improvements and recommend system, service, and process enhancements including leading and evaluating system testing.• Coordinate staff assignments to achieve optimal effectiveness through assessment of business requirements and staff skill sets and development needs.• Build and maintain relationships with internal and external clients, and serve as a point of escalation of complex customer issues.• Perform discovery and due diligence with clients and visits regarding service quality measurement.• Manage the Risk and Control agenda including audits, interfacing with internal and external auditors, and identifying process gaps.• Work closely with senior management of identifying opportunities for cost saves, full-time equivalent (FTE) reduction, and optimization.• Work closely with Sales and CEs on client management and service improvement initiatives.• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, it’s clients and assets, be driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Extended leadership efforts while mentoring new team members and delivering ongoing training to current team members in all areas related to department with aim to maintain high quality of work, while providing impeccable support to management. Deliver exceptional accounting services while managing all facets involved in complex funds, including analyzing net asset values, determining fund performance, issuing expenses, and formulating accurate and precise reports. Perform at peak efficiency while providing reconciliation of accounts for complex transactions and monitoring work of junior team members. Oversee and monitor all facets related to cash and asset reconciliations of complex accounts and transactions while providing guidance and support to department.• Directed numerous aspects related to organizing priorities, providing effective communication, formulating accurate documents, and ensuring on-time delivery of end products/services while acting as key point of contact between portfolio services and other departments (Custodian, Accounting, and others).• Developed productive relationships with investment advisors and investors through exceptional communication skills.• Slashed workload of junior team members by providing effective training on prioritizing workload.

Drove continuous process improvement by delivering quick, accurate, and exceptional services in several areas, including shareholder correspondence, account inquiry/internet inquiry, telephone transaction processing, and shareholder account access via internet website. Managed account for income dividends and interest; leveraged analytical skills while conducting security valuations using pricing services. Delivered exceptional services to shareholders and financial advisors. • Ensured adherence to department policies and procedures while performing accurate accounting records, analyzing securities positions, conducting corporate actions, and recording journal entries.• Delivered on-time and error-free formulation of net asset values, yields, distributions, and other fund accounting output important for fund's investment advisors.• Minimized errors by ensuring accuracy of mutual fund reporting throughout the year at optimum level.

Prepared and presented lessons that enabled students to learn skills and concepts in themathematical areas of Algebra, Statistics, Set Theory, and Probability. Developed and maintained a comfortable and orderly classroom atmosphere that promotedand supported learning. Helped students master technology such as Excel, Word, Outlook, and Powerpoint. Managed groups of up to 20 students and provided them with behavioral guidelines. Tutored students with learning difficulties that helped improve their final test results.

Process customer transactions, provide general banking services, answer questions, andcross-sell bank products and services, including referring customers to the sales team. Meet and/or exceed sales referral goals by understanding the customers’ financial needs. Protect Huntington’s assets by understanding and following policies and procedures,including balancing daily. Always maintain customer confidentiality.