Operations & General Manager: The Wedgewood Golf & Country Club – Oct 2013 to Nov 2019> Pre-opening site visit and Project management> Appointed various contractors ranging from communications, hardware , software, electrical, etc> Supervising and overseeing all contractors on site ensuring quality standards where upheld> Providing support for all project issues> Prepared snag lists with building contractors on site post handover> Managed and… Show more Operations & General Manager: The Wedgewood Golf & Country Club – Oct 2013 to Nov 2019> Pre-opening site visit and Project management> Appointed various contractors ranging from communications, hardware , software, electrical, etc> Supervising and overseeing all contractors on site ensuring quality standards where upheld> Providing support for all project issues> Prepared snag lists with building contractors on site post handover> Managed and trained staff in every area of the project life cycle> Held responsibility across all operations including finance, marketing, sales, HR, strategy, vision & objectives> Arranged press release, marketing initiatives, engaging with the public & set up all below the line launch campaigns – radio broadcasting, billboards, local press & photographers> Launched the new clubhouse following the key contribution of pre-planning & strategy phaseBusiness As Usual (BAU):> Managing a team of up to 17 FTE direct reports> Training, mentoring & embedding excellent customer service practice, developing a strong team talent pool> 360-degree management including HR practices – annual leave, absenteeism, performance coaching> Recruited the current team with continued search & selection> Maintenance & Upkeep> Appointing contractors, negotiating costs & monitoring SLA’s, ensuring work is completed to agreed quality standards > Retaining energy efficient solutionsOperations / Finance> Responsible for all stock control & inventory management> Review & monitoring of P&L, budgets, forecasts & projections> Focused on narrowing the gap between forecast & actualsLiaison with procurement teams to ensure best price & service level monitoring of suppliers Show less

Operations / General Manager: Pecanwood Golf & Country Club (5-star status) – Jan 2012 to Sept 2013> Responsible for the management of the setting of an exclusive country club> Managing a team of 50+ staff with 360-degree management responsibility> Training, up skilling & continued retraining on processes, workflows, service, product knowledge etc.> Appraisals, 1:1 & performance management> Recruiting, succession planning & developing capable team talent… Show more Operations / General Manager: Pecanwood Golf & Country Club (5-star status) – Jan 2012 to Sept 2013> Responsible for the management of the setting of an exclusive country club> Managing a team of 50+ staff with 360-degree management responsibility> Training, up skilling & continued retraining on processes, workflows, service, product knowledge etc.> Appraisals, 1:1 & performance management> Recruiting, succession planning & developing capable team talent poolsSales & Sponsorships> Developed the sponsorship pipeline & designed a corporate membership programme> Managed a range of events through corporate memberships, networking & generating added revenue through leveraging of relationships> Hosted various large scale events including weddings, corporate product launches and other events Show less

City Golf Malaysia - 2011 - 3 month ContractProject & Operations Management of the 2011 Maybank Malaysian Open (3-month contract) with 75 000 footfall> Assisted in managing a team of 20 FTE direct reports & 25 temp contractors> Assigned daily work packages to team managers, with daily debriefing meetings to ascertain progress, problems, workflow revisions etc> Extensive liaison with the Head of Events ensuring all teams were in alignment> Heavily budget… Show more City Golf Malaysia - 2011 - 3 month ContractProject & Operations Management of the 2011 Maybank Malaysian Open (3-month contract) with 75 000 footfall> Assisted in managing a team of 20 FTE direct reports & 25 temp contractors> Assigned daily work packages to team managers, with daily debriefing meetings to ascertain progress, problems, workflow revisions etc> Extensive liaison with the Head of Events ensuring all teams were in alignment> Heavily budget focused> Heavily time sensitive as launch date was a non negotiable> Search & selection of security teams with hourly status update> Ensuring contractors where producing work to required standards> Liaising with police & ensuring A list players were provided with police escorts> Crowd control, sectioning areas & thoroughfares, set up traffic control systems & designating parking areas, ensuring traffic stewards were able to control traffic flow> Set up ticketing stations, trained staff on pricing structures, knowledge of the event in order to point guests in the right direction or provide general advice> Installation & set up of all equipment, liaison with rigging crews, ensuring health & safety requirements were in place – LCD TVs, big screen TVs, power supply, cabling etc> Provided detailed diagrams showing where cabling runs were requiredsupported Asian TV with set up & live TV feeds> Held review and debrief ensuring all contractors where off site by planned dates. Show less

• Initially employed as a sales assistant, promoted to shop managero Running junior & ladies golfing clinics, arranging aware ceremonies, booking of eventso Controlled stock & inventoryo Generating staff rota/shiftso Opening & closing the shopo PoS management & reconciliation