Hector Ramirez Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Jamaica, Ny, Us

Microsoft Trainer – Queens LibraryAs a Microsoft Trainer at Queens Library, I specialize in delivering comprehensive technical training and instructional support on a wide range of Microsoft technologies. My responsibilities include designing and conducting interactive training sessions that equip students with both theoretical knowledge and hands-on skills. By customizing my teaching approach to address varied learning needs, I ensure that students gain proficiency in effectively using Microsoft tools and applications. This role has further solidified my dedication to creating meaningful and impactful learning experiences in a dynamic, community-focused environment.

Chicago, Il, Us

• Built and maintained strong relationships with corporate clients, serving as their primary point of contact for all communication and support. • Collaborated with marketing and sales teams to create innovative campaigns and business strategies tailored to client needs. • Offered expert guidance to improve customer engagement, driving long-term partnerships and client satisfaction. • Responded to client inquiries promptly, connecting them with specialized resources for in-depth information. • Prepared detailed reports on project performance, providing insights that supported data-driven decision-making.

Chicago, Il, Us

• Managed and supported cross-functional teams to ensure smooth project execution and timely resolution of technical issues. • Coordinated project timelines while ensuring clear and consistent communication with corporate clients. • Conducted system performance analyses and implemented enhancements to improve project outcomes and operational efficiency. • Provided ongoing technical support and direction to team members and stakeholders, ensuring seamless collaboration across departments.

Corona, New York, Us

• Managed the Food Program for adult day care center members, efficiently resolving issues and addressing inquiries. • Served as the primary point of contact for program staff and members, demonstrating expertise and clear communication. • Led initiatives to promote immigrant rights within the food program, fostering member understanding and active participation in public assistance efforts. • Managed insurance authorizations for long-term care services and oversaw the complete billing process, ensuring accuracy and compliance.

• Managed daily operations of the Health Information Management Department, ensuring efficiency and compliance. • Reviewed medical records and assigned accurate ICD-10 and CPT codes for billing and reimbursement purposes. • Provided data management solutions, including project management and staff supervision, to meet customer and organizational needs. • Developed strategies for information systems, influenced health policy decisions, and anticipated future data requirements. • Collaborated with software vendors on system design, upgrades, and provided training for end-users to ensure seamless adoption.

• Developed comprehensive audit plans and programs in alignment with COBIT and NIST frameworks. • Created detailed documentation of processes and procedures using COBIT and COSO frameworks, including narratives and flowcharts. • Designed precise and thorough audit plans and procedures that align with the COBIT control framework. • Analyzed systems infrastructure to improve technical security architecture, enhance security management protocols, and optimize operational risk management for information systems.

• Designed and implemented computational systems utilizing object-oriented programming and data management techniques. • Trained finance professionals in computer skills and computational methodologies to enhance the accuracy and efficiency of financial report revisions. • Delivered specialized training to employees, integrating information technology with management principles to foster professional development.

Computer Science Seminar Series

English For Speakers Of Other Languages (Esol)

Bachelor’S Information Systems Management, Computer Software Engineering