Hector Robles Email & Phone Number

Mexico

Nogales, Sonora, Mexico

Manage a IT Service Delivery Team for 2 sites in Nogales Sonora and 1 at Tijuana. Main goal is to make sure our clients get supported the best way possible and at the same time we comply with our SLA metrics through our servicedesk app ServiceNow. We also support product management for IT related needs, coordinate work between Global IT Teams as needed (NetworkSupport, SystemSupport, Security Team, Complaince and Applications Team)

Nogales, Sonora

I work for HP Enterprise Services Division on the Alcatel-Lucent account. My main activities are:• Datacenter Managemento Maintain Windows based Servers (+20): OS loading, updates, disk management, hardware upgrades, backups, antivirus & troubleshooting.o Implemented HP System Tools (ACU, iLO, System Homepage Management, HP SUM and HP SIM) for HP Proliant DL380 G1, G4, G5 & G7 Servers.o Domain Management: DHCP, User / Computer Accounts, NT Policies/GPOs, security &… Show more I work for HP Enterprise Services Division on the Alcatel-Lucent account. My main activities are:• Datacenter Managemento Maintain Windows based Servers (+20): OS loading, updates, disk management, hardware upgrades, backups, antivirus & troubleshooting.o Implemented HP System Tools (ACU, iLO, System Homepage Management, HP SUM and HP SIM) for HP Proliant DL380 G1, G4, G5 & G7 Servers.o Domain Management: DHCP, User / Computer Accounts, NT Policies/GPOs, security & Troubleshootingo File and Folder Shares: document ownership; manage share permits and security rights assignment.o WSUS: implement, maintain and manage updates deployment.o Printing Services: setup print servers, manage print queues on Windows 2003 Print Server & troubleshooting.o Backups: design and implement backup schemes for all servers using Veritas/Symantec Backup Executive versions 9 and 10.o Networking: servers/clients configuration and troubleshooting.o PBX: manage desk/mobile phones and voicemails.• PC/Laptop Imaging Deploymento Windows XP Pro x86: implemented network deployment system using WinPE x86, Oscdimg, ImageX, DISM and Sysprep tools.o Windows 7 Pro x64: implemented network deployment system using Windows AIK Tools such as WinPE amd64, ImageX, DISM, Sysprep, Oscdimg and Windows SIM.• Tech Support: take care of escalated issues and provide mentoring to team members.• Backup for our Tech Leader on projects and managing our local team. Show less

In charge of organizing the IT department almost from zero to provide service to Nogales Sonora Plant and Nogales Arizona Warehouse. Some of the initial activities that I made were to control a correct usage from the users for network bandwidth and computer equipment, minimize in a 40% phone bills and implement backup systems. In the following list you will find the main activities/projects (besides user/pc tech support).• Server Administrationo During the corporate migration to Active… Show more In charge of organizing the IT department almost from zero to provide service to Nogales Sonora Plant and Nogales Arizona Warehouse. Some of the initial activities that I made were to control a correct usage from the users for network bandwidth and computer equipment, minimize in a 40% phone bills and implement backup systems. In the following list you will find the main activities/projects (besides user/pc tech support).• Server Administrationo During the corporate migration to Active Directory Services under Windows 2003 Server, I supported corporate IT department and took care of setups and configuration for Nogales network.o Implement, administer and maintain Windows 2003 services, Active Directory, Exchange Server, Windows Software Update Services, Backups (Tapes & Shadow Copies) and other network services (DHCP, DNS, Network Drives, Printing services…)• Networkingo Nogales Arizona Project: added another network segment (internet connectivity, firewall (sonicwall), wireless router, computers, multifunctional printers and IP Phone services.o Responsible for implementing our surveillance security system which is conformed of a Syscom DVR (Digital Video Recorder) with 16 cameras and an additional 3 IP cameras on a dedicated computer.• PBXo Manage IP Phones, Authorization Codes, Analog and Digital lines under PBX Nortel Succession 3.0 equipment, Voice Mail services under Nortel CallPilot and phones usage with Intertel software.• Antivirus McAfee ePolicy Ochestratoro Implemented ePolicy Orchestrator Console 4.5.0 for managing McAfee antivirus clients, i.e. from a single point agents, software clients, add-on modules, dat files and engine updates are distributed, and setup reporting tools to alert of the status of each client.• Otherso Implemented a new product labeling application using Teklynx Codesoft and Microsoft Access. With this the production departments ... Show less

I was in charge of the IT department. Responsible of implementing, administrating and maintaining server’s (with Microsoft Windows 2000 and 2003 Server operating system) and network services such as Active Directory, DHCP, DNS, WINS, Software Update Services, backups, corporate antivirus (Symantec), printer and shared resources. I gave support to corporate IT, 55 local users and 10 remote users. I was also responsible for supervising the operation of Oracle: Human Resources Management… Show more I was in charge of the IT department. Responsible of implementing, administrating and maintaining server’s (with Microsoft Windows 2000 and 2003 Server operating system) and network services such as Active Directory, DHCP, DNS, WINS, Software Update Services, backups, corporate antivirus (Symantec), printer and shared resources. I gave support to corporate IT, 55 local users and 10 remote users. I was also responsible for supervising the operation of Oracle: Human Resources Management SystemAnother of my responsibilities was to propose, evaluate and implement new technologies, hardware inventory, software audits and budget control for Hardware & Software for all the mine’s departments. I also assisted corporate IT department (Mexico, D.F.) in providing solutions to the adversities that came up in the rest of the mines that were part of Frisco and Porcelanite Group. Show less

It Engineer, Computer And Information Sciences And Support Services

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