Hector Antonio Sanchez Johnson Email & Phone Number

Detroit, Mi, Us

Frontend development for Trading, Investing, Banking and Lending. • Fullstack backend and frontend code review, maintenance and development of feature enhancements. • Data visualization and next-gen adoption.

Detroit, Mi, Us

Frontend development for Trading, Investing, Banking and Lending. • Fullstack backend and frontend code review, maintenance and development of feature enhancements.

Charlotte, North Carolina, Us

I am extremely committed to help others and I feel deep empathy with all immigrants, especially those from Latin America. So I volunteered to help the Latin American Coalition reinvent it's online strategy by increasing onboarding, engagement and revenue.Main activities include Business Strategy Development, Project Management, Consumer Engagement and Custom Development in PHP.- CRM & Email Marketing: Migrating CRM capabilities to another provider with greater marketing functionalities and NGO-friendly pricing.- eCommerce & Memberships: Migrating Memberships from external provider to in-house development and automating sync with digital wallets that hold membership cards.

Charlotte, Nc, Us

Frontend React development for Process Management graph applications.Lead a complete UI overhaul to match corporate branding style guides, adding a personalized user-centered interactive landing page with historical data and custom charts.Created from scratch 2 corporate Process Model Design applications using CytoscapeJS. First built in vanilla Javascript and second with React, to display and customize graph layout, nodes, edges and styles imported from JSON and CSV files.Continuous improvements to Graph Analytics Information and Lineage application built with React-Redux, CytoscapeJS, Neo4J DB and Python backend API data retrieval.Added frontend node navigation for new intermediate processes. Overall code maintenance and sanitation.

Palo Alto, California, Us

Part-time frontend contributor to web development and Agile, ITSM Process Quality consultant. Plural website frontend development in React-Redux with Router-Dom & Typescript. Creation of web pages and custom text & graphical components. Overall code maintenance and sanitation.Performed global bench-marking analysis to determine most suitable Agile SCRUM ticketing tool.Paved the way to standardize a style framework that correlates business design with technical components.Helped standardize the employee onboarding process, documentation and technical requirements for non-MacOS developers.

San Diego, Ca, Us

As Senior Developer I am seasoned in advanced Angular, JavaScript, CSS UI/UX design & development, specializing in the company site and intranet portal, along with advanced SharePoint administration.As SharePoint Technical Team Lead I am responsible for the company wide intranet portal as well as all Team Sites used throughout the company for teams to itemize and track daily activities.Created from scratch a new Request process and managed to delegate 100% of non-development activities to second level TOPS support. Thanks to this effort we were able avoid over 400 monthly emails and speed up request delivery by 300%.Facilitated the automation of the most voluminous requests by coordinating multiple teams, achieving an automated implementation rate of 75% of requests.Developed from scratch a new onboarding application in Angular to grow business by an estimated 15%.Secured a confirmed data breach of Personal Information by developing protection against bot attacks, securing 100% of scoped data at risk.As the Chair for the HOLA ERG (Hispanic/Latino) in Fort Mill I am driven by inclusiveness and am constantly reaching out to external organizations and/or people of interest to create lasting relations. We are continually running monthly programs and volunteering opportunities for our members.

Montreal, Quebec, Ca

Manage, track, report & forecast all internal & external customer projects including environment design, server & application builds, decommissions, network implementations, among others.- Continual Service Improvement of processes and procedures for internal project management.- Self-taught ServiceNow backend developer for project specific functionalities, views, reports & dashboards, aimed at management and operation team synchronization.- Created a decommission metrics dashboard that expedited decommission performance by 60% and decreased overdue decommissions by almost 30% in under 2 months. Recovering physical Data Center capacity and saving unused expenditure.- Created a server build metrics dashboard that streamlined task handover and increased team awareness, increasing build delivery by 25%.

Freelance enterprise for web & mobile development, branding, marketing, social media & video production.

The Organic People Society is an e-commerce web platform designed around the growing need to support small business owners of organic, sustainable, renewable energy, and health related products & services. The aim of the company is to help small businesses grow, while broadening the availability of environmental and health promoting products to the average online consumer - in the hopes of reducing the individual & worldwide carbon footprint.We believe that people are the key organic factor to well-being on all levels: individual, social, business and environmental. By coming together as a familyhood, we can increase the demand and availability of products & services that serve a healing nature, thus reshaping consumer behavior and therefore industry supply.

Miguel Hidalgo, Mexico City, Mx

- As Lead Incident Manager I handle the Command Center call for all customers, and oversee all issues that impact customer business and have risk of revenue loss. Initial assessment of damage is considered in order to define required teams involved and establish parallel workstreams to ensure resolution ASAP. If required I am the point of contact with Global Management for warm handover.- As Problem Manager I coordinate efforts between managers and technical teams in order to identify, address and remediate the Root Cause behind any service interruption. SLAs are kept duly in check by scheduling weekly update meetings and tracking all resolution measures.- As Change Manager I assess changes to ensure they meet quality criteria for execution during approved maintenance window and review them in a periodic Advisory Board meeting and later in a post-implementation review session. Regular reports are generated on a daily basis for tracking progress.

Miguel Hidalgo, Mexico City, Mx

- Activities as Manager of the team Incident Management on Duty: o Coordinate a 27/7/365 team for immediate response to every Major Incident for all North America clients. o Coordinate Crisis Management & emergency escalations. o Generate multiple daily & weekly reports on INM, CHM & PRM for Quality Management executive decisions. o Create a team wide professional development and career path plan for each team member. o Master configuration and implementation of multi-functional voice, email, SMS & other notification tools. o Organize a team calendar to ensure quality service availability while maintaining optimal team satisfaction. o Ensure an optimal work environment for the team with a private conference room & multiple land-line loop. o Perform yearly Performance Review to define professional and personal goals for each team member. o Maintain high team motivation by establishing a bonus system.- Activities as Lead Incident Manager: o Participate in resolution of incidents Critical to customer business and assist in Global Management escalations. o Lead multiple workstream efforts to resolve Major Incidents with High risk or impact to customer business. o Ensure all ITIL processes are interwoven and complied with during Major Incident resolution. o Daily communication with IMOD team & participation in every Major Incident to ensure each incident is handled correctly by all Quality Management teams as well as Technical Service Lines. o Plan, schedule and perform firedrills to test all parts of the High Priority Incident process, including yet not limited to: alarm chain, management escalations, Technical Service Line team involvement, etc.

Miguel Hidalgo, Mexico City, Mx

- Activities as CTL: o Travelled to Stuttgart, Germany for 2 weeks to get training and implement the transition. o Technical and financial management of hundreds of servers per account with MW instances o Team activity coordination for INMs, CHMs and PRMs to maintain and exceed contractual SLAs o Inventory and billing according to SDEs and FTEs o CI management in Asset Manager CMDB o Resource allocation and schedule management o Coordinating time and resources for customer side projects o Team building and communication enhancement o Resource development and training planning o Manage customer satisfaction and escalations relating to MW- Activities as deputy are to support and complement tasks required by other CTLs or MW Head

Miguel Hidalgo, Mexico City, Mx

- Activities as MW CTL for Copart & One America Deputy: o Travelled to Las Vegas, USA to perform a whole service swap from primary to secondary servers, and identify possible loss of service & rectify. o Carried out INM, CHM & PRM management activities for both customers. o Managed MW team efforts and SDE administration for over 700 servers for Copart & 500 for OA. o Planned and designed Disaster Recovery procedures and documentation for both customers.

Miguel Hidalgo, Mexico City, Mx

- Activities as MW Specialist:o Deploy web applications on Windows, Unix & Linux platformso Install/uninstall MW components or instanceso Perform patching on MW componentso Install SSL certificateso User managemento Restore service outages through INMso Change configuration parameters for MW components through CHMso Troubleshoot recurring issues and find the Root Cause Resolution through PMRs o Risk detection, notification and solutiono Work with other service line teams for interdependent issueso Work with Ticketing tools to maintain contractual SLAs

Miguel Hidalgo, Mexico City, Mx

- Activities as SAP BOE Specialist: o Recieved ample training in SQL, Databases, SAP BOE and Crystal Reports. o Wrote SQL queries for DB searches and provided ample service in flexible & dynamic report creation for executive reading.

The Harmonic Energy Alignment Revelation Therapy SessionsAfter becoming a Reiki Master in the Gendai Reiki Ho system and earning several certifications in mental health and different healing systems I created my own healing therapy. I designed a 2m scale model of the Giza Pyramid, manufactured specialized orgonite and created specific binaural and isochronic audio frequencies that modify brain states and harmonize subtle energy.I personally designed all images, sacred geometry and musical frequencies for the therapy.

Designed digital and printed advertisements for course and events.Created a new publicity campaign with original icon and slogan, managing group efforts and outsourcing.

Professional Certificate, Data Science And Machine Learning: Making Data Driven Decisions

Master Of Business Administration (Mba) Specialized In Project Management (Pm), Business Administration And Management, General

Master'S Degree, Neurolinguistic Programming And Emotional Intelligence

Bachelor Of Engineering (B.Eng.), Electronics And Communications

General Studies