Hector Solis Email and Phone Number
With over 2 years of experience in enterprise technical support, I am passionate about providing quality service and solutions to clients with complex network issues. I currently work for Spectrum Enterprise, a leading provider of fiber-based technology and business solutions for large and mid-sized organizations.As an Enterprise Technical Support II, I troubleshoot and resolve intricate issues involving WAN, LAN, fiber, video, and voice technologies. I also document and communicate technical information concisely and accurately, and contribute to improving department processes and technologies. My skills in software troubleshooting, networking, and network troubleshooting enable me to deliver customer-centric IT solutions with network expertise.
Spectrum Business
View- Website:
- spctrum.us
- Employees:
- 1727
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Technical Support Team LeadSpectrum BusinessAustin, Tx, Us
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Technical Support Team LeadSpectrum Enterprise Nov 2024 - Present -
Enterprise Technical Support IiSpectrum Enterprise Jan 2024 - Nov 2024Austin, Texas, United States
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Enterprise Technical Support ISpectrum Enterprise May 2023 - Jan 2024Austin, Texas, United States•Troubleshoot network service issues by providing expertise on intricate issues, including wide area (WAN), local area network (LAN), fiber, video and voice technologies.•Ensure timely resolutions by maintaining an accurate database and documenting complex technical issues concisely for repair teams.•Improve department processes and technologies through the investigation and identification of the root cause of technical issues.•Embody quality service by providing a reassuring voice during the resolution of a clients networking or technical difficulties.
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Information Technology Field TechnicianAustin Independent School District Aug 2022 - May 2023Austin, Texas, United States•Receive and deploy computer laptop/Chromebook/tablet/iOS and testing inspection of devices for functionality•Reimaging of laptop devices and updating iPads, setup and configuration•Deskside support and troubleshooting•Removing malware/viruses•Possible basic hardware repairs (i.e. keyboard, screen and battery replacements) as needed•Work with ISD Staff and provide excellent customer service -
General ManagerThe District Kitchen & Cocktails Nov 2018 - May 2021Austin, Texas, United States -
ServerChuy'S Restaurants Oct 2017 - Oct 2018Austin, Texas Metropolitan Area -
Server TrainerChili'S Dec 2013 - Jan 2017Austin, Texas, United States
Hector Solis Education Details
Frequently Asked Questions about Hector Solis
What company does Hector Solis work for?
Hector Solis works for Spectrum Business
What is Hector Solis's role at the current company?
Hector Solis's current role is Technical Support Team Lead.
What schools did Hector Solis attend?
Hector Solis attended Austin Community College, Austin Community College.
Who are Hector Solis's colleagues?
Hector Solis's colleagues are Jerome Cathey Jr., Anton Beasley, Victor Burciaga, Farid Golshan, David Mahrt, Teddy Filoteo, Elias De Dios.
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