In charge of retaining high net worth individuals that have the most impact on Robinhoods revenue streamEducated customers on diverse options strategies such as: debit spreads and credit spreadsInformed cx on their account values regarding their margin and maintenance ratiosTop 10% in terms of productivity in the power desk department

Average CRR (customer satisfaction) is 60%, and average phone productivity is above average11.1% percentile in phone call productivity60% overall customer satisfaction scoreTake customer calls regarding different aspects of the stock market industry

• Promoted to a broker in three months• Outperformed the average email solves of 4 solves per hour by 2 emails per hour• 50% of my cases were solved as “first touch” (first email sent)• Quality analysis was always in the 95% - 100% range• Knowledge of financial securities made it easy to outperform the metrics

• Promoted to shift leader in three months• Learned how to take apart, clean, and reassemble yogurt machines in 3 weeks• Handled money on a daily basis