Hector Estrada Email & Phone Number

San Francisco, Ca, Us

Hayward, California, Us

Manages logistics and warehousing operations, ensuring seamless integration of processes, personnel policies, and inventory management. Elevates warehouse staff performance through coaching and strategic performance evaluations. Collaborates at a high level with the Operations, Sales, and Design divisions to optimize product launches and inventory optimization. Oversees international and domestic shipping operations, establishing influential relationships with global carriers, and ensuring operational excellence through robust quality assurance and comprehensive shipment analytics. Spearheads facilities and office operations to maintain an environment of excellence and safety.

Redwood City, California, Us

Manage order processing workflow for customers. Drive resolution of customer-related issues with internal/external business partners. Manage day-to-day 3PL performance related to order fulfillment accuracy. Identify opportunities and lead implementation of supply chain changes with key customers. Spearhead initiatives with 3PLs, including onboarding of new customers, new product introduction readiness and order fulfillment optimization.

Redwood City, California, Us

Philadelphia, Pennsylvania, Us

San Francisco, Ca, Us

New York, Ny, Us

Manage the development and execution of continuous improvement projects for vendor and product onboarding operations in the Vendor Direct Fulfillment (VDF) Dropship Division. Build and lead a team to execute on business area objectives provided by VDF Directors and VP. Coach team members and provide feedback to enhance skills, knowledge and work performance. Provide escalation support to internal and external partners for the most highly complex issues. Analyze trends in operational data to identify root causes present solutions to VDF Directors and VP. Collaborate with departments across the organization to investigate and implement solutions to vendor and stakeholder issues.

New York, Ny, Us

Responsible for the vendor onboarding process in the Vendor Direct Fulfillment (VDF) Dropship Division. Validated information collected from merchants and vendors and submitted request to Accounts Payable. Built and maintained strong relationships with internal partners and vendors in support of timely vendor and product launches. Produced ad-hoc reports for VDF directors, VP, and Senior Leadership members via datasheets and presentations. Reported weekly progress on integrations on to merchant organization and operational counterparts across the country. Researched and analyzed site data on products and made recommendations to merchants to improve conversion rate and sales.

Alameda, California, Us

Assisted e-Commerce Operations Manager with remote management of three eCommerce Distribution Centers. Addressed and resolved all online order exceptions within 24 hours and reported progress to key stakeholders. Oversaw inventory levels in all eCommerce distribution centers and partnered with Merchant, Inventory Management, Loss Prevention, and Finance Departments to address discrepancies. Responsible for the accurate and timely reconciliation of shipments to eCommerce DC’s. Identified supply chain bottlenecks and develop process improvements with eCommerce Manager. Authored and distributed SOP’s and train associates and monitor process improvements.

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eCommerce Operations contractor/consultant.

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Managed Order Management operations for eCommerce, Retail Store, Catalog and International customer segments. Responsible for managing and correcting order/delivery exceptions in a timely manner. Provide customer service for end consumers as well as wholesale customers. Distribute content and images to eCommerce customers. Train temporary contractors/employees.

Bentonville, Arkansas, Us

Managed a portfolio of high-revenue accounts for order fulfillment network in the Electronics and Home Goods departments to ensure on-time, accurate and damage-free delivery of customer orders. Maintained collaborative customer-focused relationships with Wal-Mart Distribution Centers, Third-Party Logistics (3PL) providers and Drop Ship Vendor (DSV) fulfillment partners. Facilitated distributor integration projects with EDI, Transportation and Merchandising Departments to improve operational performance and support marketing campaigns. Addressed critical issues and order exceptions with distributors and/or internal departments to mitigate impact to customer shopping experience. Evaluate fulfillment partner performance on weekly basis and implement long-term solutions to improve service levels. Reviewed and approved fulfillment partner invoices and investigate discrepancies.

Bentonville, Arkansas, Us

Worked directly with inventory planners to place purchase orders for Wal-Mart DC and 3PL providers in the Baby, Toys and Home departments. Addressed and communicated supplier replenishment issues to planning departments and performed system modifications on purchase orders. Assisted suppliers with transportation routing compliance and traced supplier shipments.

Managed multi-shift distribution center operations for direct-to-consumer catalog business with up to 60 employees and operations budget of $1.2 million. Directed all aspects of operations (accounts payable, accounts receivable, payroll, timesheets, employee development, team meetings) for a two (2) warehouse locations and a small fleet of trucks. Maintained relationships and oversaw agreements with external parties such as industrial engineers, service technicians, contractors, and local customers. Assisted industrial engineers in re-design of conveyor system resulting in a company record of over 88,000 shipments during 2004 holiday season. Instituted formal safety and security policies for DC in accordance with local, state and federal regulations resulting in reduction of insurance costs and employee injuries.

Managed Receiving and Inventory Control Departments. Directed all receiving, replenishment and put-away activities and supervised two direct reports. Performed physical inventory and cycle counts. Increased inventory record accuracy (IRA) by 20% within 3 months of joining company resulting in recovery of $10k in inventory.

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Managed Receiving and Return Departments in wholesale distribution center. Responsible for inventory control operations, QC, and customer returns through direct management of 12 full-time employees. Remotely managed East Coast 3PL provider for footwear division.

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Responsible for inventory control operations in wholesale distribution center. Implemented formal physical inventory and cycle count programs resulting in improved inventory record accuracy and customer order fulfillment. Developed best practices for controlling inventory in receiving, replenishment and order fulfillment departments.