- Customer Relationship Management: Build and maintain strong relationships with our US customers, acting as their primary point of contact and advocate.- Account Management: Oversee the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and positive experience.- Performance Tracking: Monitor customer health metrics, identify areas for improvement, and develop strategies to optimize customer satisfaction and retention.- Problem Resolution: Proactively identify and resolve customer issues, escalating as necessary to ensure timely and effective solutions.- Contract Management: Manage contract renewals, amendments, and compliance, ensuring that customer agreements are up-to-date and aligned with their evolving needs.- Product Adoption: Educate customers on product features and best practices, driving adoption and maximizing value realization.- Customer Feedback: Gather and analyze customer feedback to improve customer experiences.

Responsibilities:▪ Operation Manager responsible for T-Systems Mexico local accounts▪ Coordination of SAP Basis team to achieve our customers objectives and compliance with SLAs▪ Services management and billing▪ Conflict management and negotiation with the different service lines

Operation Manager of Americas Accounts for T-Systems Northamerica and T-Systems MéxicoResponsibilities:▪ Operation Manager responsible for the Americas accounts for T-Systems T-Systems North America and Mexico▪ Coordination of multidisciplinary teams to achieve our customers objectives and compliance with SLAs▪ Services management and billing from Mexico to T-Systems Northamerica.▪ Conflict management and negotiation with the different service lines in Mexico, United States, Slovakia, Malaysia, Hungary and Germany

Responsible for planning and monitoring service orders for local customers in Mexico. Conduct compliance with delivery times through the coordination of interdisciplinary working groups and problem solving. Member of international team responsible for planning and monitoring the production of information technology services provided to International customers from Slovakia, Mexico and Malaysia. Contact with international teams in Europe, Asia, Mexico and the United States.

Updating information on the corporate intranet. Redesign the intranet page Corporate Communications department and creation of the access interface for technicians through touchscreen panels. Photographic coverage of internal events and writing notes for internal magazine “Nuestro Mundo”.