Hector O. Ramirez Email & Phone Number

Belgium

Trusted advisor, helping customers drive adoption, move along the maturity curve, and derive value from our tool, by identifying critical needs and mapping appropriate resources cross-functionally.

Brussels Region, Belgium

Our goal is to expose you to the fundamentals of the Collibra Platform to help you on your journey to Data Intelligence. We will work with you to gain a deeper understanding of your objectives, and provide your team with a solid foundation as you begin your adventure with Collibra.

Région De Paris, France

I faced daily challenges that put to the test both my technical and Customer Success skills. I closely work with our clients in order to fully understand their projects and needs to make sure I provide them with the best customer experience possible. By working along with our development team, I understand the full capacities of our products. This enables me to not only provide timely and accurate response to our clients technical problems, but also find the areas of opportunity for us… Show more I faced daily challenges that put to the test both my technical and Customer Success skills. I closely work with our clients in order to fully understand their projects and needs to make sure I provide them with the best customer experience possible. By working along with our development team, I understand the full capacities of our products. This enables me to not only provide timely and accurate response to our clients technical problems, but also find the areas of opportunity for us to upscale our SaaS solution. Clients rely on me to help them express their needs and to get expert technical advice for their specific needs. Show less

Région De Mexico City, Mexique

Finding the right solutions for each project required me to put to use my technical & managing skills to point out customers’ needs. My experience as a professional in the technology world, provided me with the necessary resources to find the perfect way to meet customers' needs. Understanding the functionality and specifics of the technology products at our disposal, simplified their implementation process, which was followed by continuous technical support and training for our clients.

Mexico City Area, Mexico

Joining WMS was a meaningful professional experience that gave me the opportunity to explore a different side of the tech world, strengthening my customer management & persuasion skills.I was a permanent link with 23 accounts in Latin America (México, Colombia, Perú & Panamá), including 3 major ones. My communication abilities, helped me taking the interaction between sales & technology teams to the next level. The excellent results of providing high quality customer services I was able… Show more Joining WMS was a meaningful professional experience that gave me the opportunity to explore a different side of the tech world, strengthening my customer management & persuasion skills.I was a permanent link with 23 accounts in Latin America (México, Colombia, Perú & Panamá), including 3 major ones. My communication abilities, helped me taking the interaction between sales & technology teams to the next level. The excellent results of providing high quality customer services I was able to deliver, were followed by a considerable increase in our clients’ loyalty.My easiness to act as an approachable & involved leader, turned me into the go to guy when it came to coaching & training our customer service tech teams nationally. One of my personal trademarks was providing tailored solutions for our clients, based on a deep understanding of their specific needs, boosting up customer satisfaction and increasing our sales. Show less

Mexico City Area, Mexico

Responsible for presenting our services & products to prospects & coordinating strategic collaborations with 3rd party providers. In charge of all technical aspects of the sales cycle, as well as guiding sales presentations and demos.

Mexico

My time in Bank of America was an important milestone in my professional path, where I discovered my capacity to intuitively respond to customers’ needs and uprising problems. Day to day situations included keeping technology infrastructure for 260 users aligned with Bank’s needs and coming up with effective solutions in record time.Skills like working under pressure in our Trading Room, remaining focused, and finding better ways to maximize our resources during a project of Remote… Show more My time in Bank of America was an important milestone in my professional path, where I discovered my capacity to intuitively respond to customers’ needs and uprising problems. Day to day situations included keeping technology infrastructure for 260 users aligned with Bank’s needs and coming up with effective solutions in record time.Skills like working under pressure in our Trading Room, remaining focused, and finding better ways to maximize our resources during a project of Remote Software Platform, were strongly enhanced during this part of my career. Being consistently commended by users for my ability to understand their needs and offering them relevant technical solutions was without a doubt a rewarding experience that motivated me to constantly seek to improve my performance. Show less

Mexico

Bank of Tokyo holds a special place in my career, as my first step into the IT universe. Being in touch with the Japanese culture as a young professional, taught me some of the values that have defined my work ethics along my career: commitment, respect for your working environment, seeking for excellence, and the value of organization and rules.It gave me the chance to learn to trust my instincts; by establishing trusty relations with my coworkers, I was able to gather key information… Show more Bank of Tokyo holds a special place in my career, as my first step into the IT universe. Being in touch with the Japanese culture as a young professional, taught me some of the values that have defined my work ethics along my career: commitment, respect for your working environment, seeking for excellence, and the value of organization and rules.It gave me the chance to learn to trust my instincts; by establishing trusty relations with my coworkers, I was able to gather key information to develop effective tech solutions and reduce change resistance during an ERP implementation.This position taught me the importance of structure and regulations, which enabled me to adapt our local processes to international standards and procedures. Listening to others' opinions, proactively taking charge, and developing an eye for details, were some of the lessons that became some of the things I bring to the table in every project. Show less

Master In Business Administration (M.B.A.), Computer/Information Technology Administration And Management

Activities and Societies: Worked at International Alumni Service Division Besides the academic part, studying an MBA gave me.

University Degree In French Studies, French Language And Culture

Going back to school has been an awakening experience. Pushing myself to learn a new language in order to pursue my long-time goals, has.

Bachelor Of Science - Bs, Management Information Systems And Services

Activities and Societies: Member of the Basketball University Team