Héctor Artiles Madera Email and Phone Number

Oversee fleet fuel card sales in the Northeast, supporting over 200 jobbers, brokers, dealers and branded marketers to grow sales volume by securing new fleet business and providing world-class customer support to existing customers.Manage a full sales pipeline end-to-end, generating leads through cold calling, gas station observations, and self-sourcing. Build relationships and partnerships with jobbers and station operators to close on leads identified at the station level that are using a competitor’s fuel card or other payment method for their fuel purchasesIncreased the volume of the average fleet account in the territory by 13% by focusing on onboarding strategic larger fleet customers with an average deal size of $300,000 annually

Drive sales by cold calling restaurants to promote Grubhub’s delivery and marketing SaaS services.Manage full sales pipeline from prospecting to closing, utilizing cold calls, email marketing, social media outreach, and in-person visits.Build and maintain client relationships to ensure satisfaction and long-term partnerships.Generate leads via ZoomInfo, Yelp, Google Reviews, and other channels.Deliver sales pitches and presentations, with an average deal size of $30,000-$45,000.Achieved an average of 128% quota performance.Mentor new hires and underperforming AEs, boosting new hire deal size by 13% and AE retention by 18%. Monitored calls using Gong and used Gong analytics for coaching sessions. Use Salesforce, Slack, and Google Workspace for pipeline management and cross-functional collaboration.

Generated new leads and built a book of business through LinkedIn, networking events, and community fairs using Salesforce to track and manage all leads, prospects and deals.Recognized as a top producer, achieving Executive Council status for outstanding sales performance averaging 132% to quota monthly.Conducted discovery appointments to identify clients' needs for investment, long-term care, and life insurance products, crafting personalized financial plans.Maintained and nurtured client relationships through regular account reviews to adapt to changing needs and gain referrals.Led seminars, webinars, and workshops on financial planning topics such as retirement planning, estate planning, and severance package evaluation.

Led a team of inbound sales representatives to reduce customer churn, averaging a customer save rate of 93%. Coached representatives to identify upsell, cross-sell, and renewal opportunities, enhancing customer satisfaction and increasing ARPU.Collaborated on developing a variable compensation plan, improving team customer save rate by 12% YoY and reducing ARPU erosion by 26.3%.Oversaw new hire mentoring program, reducing representative turnover by 13% across three call centers.Onboarded and trained outsourced BPO partners, achieving a 36% cost savings during peak call volumes versus using in-house staff to handle increased volume.Improved performance of low-performing representatives on PIPs, increasing successful PIP completions by 43% and reducing staff turnover.

Prevented customer defections by addressing complaints, providing product information, and aligning products with customer needs, boosting satisfaction.Achieved a 95% customer save rate by resolving issues and identifying upsell and cross-sell opportunities during calls with upset customers.Ranked in the top 10% of the department company-wide, earning a spot in the President’s Club.

Developed go-to-market strategies for promoting a traveling car show series, including market research, industry trends, and competitive analysis in each city.Hired and trained sales teams in Miami, Los Angeles, San Francisco, Chicago, Virginia Beach, and New York to sell sponsorships and vendor booths.Grew sales from zero to multiple six figures before winding down the business in 2016.

Oversaw logistics for minors traveling through the company's gateway international airport. Ensured all students made their connecting flights and were adequately supervised during their time in the terminal. Managed and problem solved all missed connections, delays, lost baggage and other travel issues. (Seasonal)

Coached and developed underperforming counter sales reps, resulting in a 36% month-over-month performance improvement.Increased ancillary sales by 8% through effective coaching and development of rental counter sales staff.Ensured ancillary sales goals were met and exceeded by reviewing KPIs and implementing improvement processes.Utilized KPIs such as Net Promoter Score to gauge performance and address areas for customer experience improvement.Responded to and resolved escalated customer issues related to vehicle rental transactions.Forecasted rental volume based on various data points to ensure fleet availability.Managed fleet inventory to meet reservation needs and optimize availability for upsells and walk-up business.

Managed operations, planning, and expenditures for a flagship program serving 1,000+ high school students.Supervised and coached a team of 15 staff members, conducting site visits to ensure compliance and quality goals were met.Increased program enrollment by over 250% through relationship building with schools and external organizations, and by developing engaging curricula for participants.Led fundraising efforts, securing over $1MM in scholarships and over $3MM through corporate sponsorships, grant writing, and service contracts with local school districts and municipalities.

Visit four High School Based Leadership Development Clubs in order to facilitate sessions from the organization's Youth Leadership Development CurriculumRecruited students for both the Leadership Development Club and for agency wide events and activities such as the career shadow days with our corporate partners, our annual City Youth Conference, etc. Track student enrollment and participation in agency wide events through MIS System (youthservices.net)Provide narrative reports to Program Director covering both the qualitative and quantitative aspects of the weekly leadership development sessions at each of my assigned high schools.