As an IT technician, I help companies solve IT technical problems with efficiency and with great customer service. Manage VOIP phone systems, O365 accounts, workstations and servers and other computer devices. Harden network security and also maintain the network remotely or on-site visits.I have a background in customer service & sales. My experience with customers and solving problems is my specialty .Certifications:• CompTIA A+• CompTIA Network +• CompTIA Security +Core Competencies:• Customer Service• Critical Thinking• Problem Sensitivity• Trainer of new employeesTechnical Skills:• Hardware installation• Configurations & trouble shooting on Windows 10 computers• LAN installations & configurations of network with security• Identify risk and participate in risk mitigation activities• Apply security controls to maintain confidentiality, integrity and availability
Listed skills include Mutual Funds, Investments, Fixed Annuities, Iras, and 17 others.