Hector Felix Donoe Email & Phone Number

Chicago, IL, US

Waukegan, IL, US

• Produce engaging and informative signs, social media posts, website updates, logos, and other public relations materials, and designing layouts for the library’s quarterly newsletter.
• Schedule social media and website posts.
• Coordinate digital marketing with all Library departments.
• Assist in various special outreach projects, including the creation/design of a Makerspace department/room, Sensory room, Mobile Service Van, Telehealth booth, strategic planning, and other initiatives while working.

Deerfield, Illinois, US

• Design and plan diverse activities/programs in the makerspace for patrons of all ages and abilities- Digital Media Lab, 3D Printing, Laser Engraving, Sewing, Other tools and services.
• Train staff and patrons on and provide support for makerspace related equipment and activities.
• Track and create reports based on makerspace usage, establish performance benchmarks, gather and analyze statistics.
• Write procedure manuals and guidelines for makerspace equipment and activities.
• Maintain inventory and supplies within the makerspace.
• Handle money accurately, including collecting, counting, giving change and recording transactions.

Chicago, IL, US

• Create, sustain, identify opportunities to build relationships with community partners including government offices, schools, community groups and local organizations.
• Identify pressing social issues impacting Auburn Gresham neighborhood and explore relevant solutions that serve to address systemic education, economic, health and other disparities in Auburn Gresham.
• Collaborate with staff to create and manage marketing and promotional materials and work with the Communication Department for timely submission for website and newsletter information.

• Updated and maintained Healthy West Chicago’s social media presence, including daily monitoring, posting, scheduling, and reporting on Facebook, Instagram, YouTube, and Twitter.
• Update Healthy West Chicago’s website regularly and design flyers, graphics, and other marketing material.
• Implemented a new marketing strategy through sustainability content
• Prepare weekly reports and create a comprehensive database of targeted businesses and community organizations.

• Communicated to 100-200 customers each day with beauty product and website questions, order status and payment arrangement through social media platforms, emails and live chat support.
• Developed claims or solutions and secured shipments for customer’s lost /stolen orders while in accordance with the carrier’s (USPS, FedEx etc.) and companies’ policies.
• Won in 1st or 2nd place for each quarter on most client satisfaction with companies’ websites and third-party review sites.
• Verified website product and photo reviews and incorrect shipping address.
• Conducts training and support for new hires.

Master'S Degree, City/Urban, Community And Regional Planning

Communication, Marketing And Related Support Services

Associate Of Arts - Aa

Education record