Hector Estrada Email and Phone Number
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Hector Estrada personal email
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Hector Estrada phone numbers
I’ve had the pleasure of working in the Customer Experience and Contact Center Industry for the past 20 years. Leveraging my background in strategic consulting and professional services, I assist companies with making an impact on the daily lives of their customers, by improving customer experience, growing employee engagement and navigating solution strategies and implementations. My hands on experience consulting for Fortune 500 companies allows me to help customers understand how technology and innovation can help drive business objectives and goals. I assist my customers with their strategic initiatives such as guiding a customer's transformation to the cloud, implementation of digital channels, or migration off legacy platforms. Feel free to connect with me here on Linkedin or drop me a note at hector.estrada@8x8.com.
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Contact Center - Collaboration Sales SpecialistCisco Feb 2022 - PresentSan Jose, Ca, Us
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Enterprise Account Executive8X8 Feb 2020 - Feb 2022Campbell, Ca, UsI am a Strategic Account Executive focused on helping customers meet business objectives through the use of technology and innovation. I have experience partnering with customers and assisting with their transformation to the cloud with a strong technical and operational background. -
Account ExecutiveGenesys 2018 - Feb 2020Menlo Park, Ca, Us -
Consulting Sales DirectorGenesys Nov 2014 - Feb 2020Menlo Park, Ca, Us• Worked with enterprise customers to build professional service strategies for the implementation of new technologies. From large multi-year/multi-phase implementations to the adoption of new technologies to reduce cost or increase revenue. • Managed the professional service teams across multiple clients and territories.
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Contact Center Pre-SalesMindsight (Formerly Tympani, Inc.) Jan 2011 - Nov 2014Downers Grove, Il, Us• Contact Center Sales – 50% New Logo/50% Existing Business• Deal Sizes: $25k - $500K• Define go-to market strategies and position technology solutions based on business drivers. • Grew Contact Center practice – 50% in 3 year span• Focused on contact center assessments, build road maps and define high-level design for projects• Managed execution of contact center projects including: Design, Build, Testing, Delivery and Training. -
Contact Center SpecialistIndependent Consultant Jan 2007 - Dec 2010* Call Center Operations and Technology* Alignment of Call Center Processes with Corporate Goals * Technology Assessments* Large Scale Call Center Design and Implementations* Development of strategic and technical roadmaps for identified initiativesHollister - * Provide Unified Contact Center solutions and to deliver projects that support company strategic objectives. * Leverage business applications globally to insure consistent and enhanced customer service.* Proactively support Global Call Centers to support business needs.
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Contact Center/Voice EngineerBerbee 2003 - 2007Madison, Wi, Us• Responsible for planning, developing, and implementation of VoIP contact centers across US and EMEA• Responsible for redesigning and optimizing call delivery strategies using Cisco solutions • Worked with business and technical teams to gather requirements and create detail designs • Able to analyze existing voice environments and recommend solutions. • Responsible for applying call center best practices • Developed technical and physical design architecture. • Provide detailed documentation of implemented solutions. • Assist Account Managers during the sales process by educating customers of VoIP technologies and IP Telephony methodology• Provide end user training, product demonstrations and repond to RFIs/RFPs, SOWs, validate BOMs -
Senior ConsultantEloyalty Jan 1999 - Oct 2003Austin, Tx, UsConsulting experience in planning, developing, and implementing customer serviced based technologies. Technical expertise lies within Voice Technology that includes VoIP, PBX, IVR and CTI applications.
Hector Estrada Skills
Hector Estrada Education Details
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Northern Illinois UniversityManagement Information Systems
Frequently Asked Questions about Hector Estrada
What company does Hector Estrada work for?
Hector Estrada works for Cisco
What is Hector Estrada's role at the current company?
Hector Estrada's current role is Empowering Customer Engagement | Cloud Transformation | Enterprise Account Executive.
What is Hector Estrada's email address?
Hector Estrada's email address is es****@****ail.com
What is Hector Estrada's direct phone number?
Hector Estrada's direct phone number is 1 (317) 872*****
What schools did Hector Estrada attend?
Hector Estrada attended Northern Illinois University.
What skills is Hector Estrada known for?
Hector Estrada has skills like Unified Communications, Voip, Cisco Call Manager, Ivr, Cisco Technologies, Contact Centers, Telephony, Cloud Computing, Call Centers, Management, Professional Services, Cti.
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