Hector Ferrer Luna Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canadá

- Streamlined policies and procedures resulting in increased efficiency and improved overall resident satisfaction.- Successfully resolved numerous resident complaints, providing prompt and effective follow-up, leading to increased resident retention.- Developed and implemented a new system for tracking common area expense collection fees, resulting in improved accuracy and timely reporting to the finance team.- Successfully managed arrears with residents, reducing delinquency rates and improving the overall financial performance of the building.- Efficiently managed FOB and remote access activation, ensuring strict adherence to building rules and regulations.- Successfully managed and responded to emergencies in the building, working closely with residents, building staff, and contractors to ensure a prompt and effective response.- Successfully managed all calls related to selling or renting condominium units, providing outstanding customer service and contributing to increased leasing activity.- Efficiently managed invoices and ensured timely payment, resulting in improved vendor relationships and overall financial performance.- Successfully updated and maintained all condominium files, ensuring all hard copies were scanned and saved and regularly updated owner information.- Developed and created original unit specification documents for condominium buildings, providing accurate and detailed information for potential buyers and renters.- Successfully managed work orders and provided purchase orders to superintendents or tradespeople, ensuring timely completion of all tasks.- Participated in on-call rotation, responding to all incidents and filling out detailed incident reports.- Provided outstanding customer service by responding to all voice messages and emails promptly and efficiently.- Successfully assisted with budgets and quotations from different vendors and contractors, contributing to improving the financial performance of the building.

Monterrey Y Alrededores, México

• Executed and managed the Foreign Trade strategy to ensure the efficient supply of raw materials, finished goods, machinery, spare parts, and samples.• Managed logistics budgets, optimizing Return on Invested Capital (ROIC) by controlling duties and freight costs within import/export processes.• Ensured compliance with Mexican customs laws, regulations, and Foreign Trade programs, including the Padron de Importadores and IMMEX.• Oversaw import/export operations, ensuring on-time delivery (OTD) of products, raw materials, and machinery to plants, subsidiaries, and customers.• Prepared and submitted mandatory reports to state entities such as SE, SAT, and INEGI, ensuring transparency and regulatory adherence.• Led audits related to Foreign Trade compliance conducted by the SAT (Mexican Tax Administration Service).• Negotiated contracts with foreign trade vendors, including customs brokers and international carriers, to ensure cost efficiency and service quality.• Leveraged trade agreements to maximize benefits and reduce duties, contributing to overall profitability.• Collaborated with accounts payable to ensure accurate and timely logistics payments based on established terms.• Maintained comprehensive records in compliance with Mexican legal requirements, supporting audits and internal reviews.

Monterrey Y Alrededores, México

• Managed logistics operations of import and export product, raw materials, machinery and samples, assuring OTD to continuously supply plant, subsidiaries, and customers. • Organized all import and export documentation for goods and prepare schedules for shipments with the production planning and commercial team.• Tracked shipments location and provided update on a regular basis, daily/weekly until day of delivery.• Assured customer satisfaction with follow ups and quickly addressed client problems or issues.• Contributed to return on invested capital by means of logistics budget management (duties and freight of imported products) within the import export process through customs and logistics vendors. • Maintained record keeping according to Mexican Law requirements.• Audited custom agents and logistics vendors invoices.• Assured and co worked with accounts payable logistics payment according with terms previously closed.

Mexico

Imports and Exports Inventories Analysis. Reviewing and verifying documentation related to the import and export of goods.Preparing and submitting the necessary customs forms, such as the Pedimento and the Manifiesto de Carga.Calculating and paying customs duties and taxes, and monitoring payments.Ensuring that the company's customs records are complete and accurate, and maintaining records in accordance with Mexican law.Monitoring changes in customs regulations and keeping the company informed about any updates or changes.Assisting with audits and investigations related to customs compliance.Providing advice and guidance to colleagues on customs regulations and procedures.Ensuring that the company complies with all relevant customs regulations, in order to facilitate the smooth flow of goods into and out of Mexico.

Achieved consistently high delivery performance metrics by implementing and enforcing efficient transportation operations, resulting in a significant increase in on-time deliveries and customer satisfaction.Improved productivity and efficiency of the company's transportation operations by identifying and implementing process improvements and cost-saving measures, resulting in significant cost reductions and increased profitability.Successfully managed and directed a team of transportistas to ensure adherence to safety regulations and compliance with company policies and procedures, resulting in a significant reduction in accidents and safety incidents.Developed and implemented customer-focused initiatives to enhance the overall customer experience, resulting in increased customer loyalty and repeat business.Collaborated with cross-functional teams to identify and implement solutions for operational challenges, resulting in improved communication, streamlined processes, and enhanced overall performance.

Postgraduate Degree, Project Management, Semester 1

Postgraduate - Supply Chain Management - Global, Logistics, Materials, And Supply Chain Management

Excellence In Condominium Management Course, Limited Licence

Sales And Marketing, Business, Management, Marketing, And Related Support Services

Bachelor'S Degree In International Relations, International Business/Trade/Commerce