Technical Service Representative
CurrentCollect printer meter reads (usage info.) and distribute tonerRepair and maintenance of printers and print equipment from multiple manufacturersCustomer service and support/troubleshooting of network and workstation printersRespond to customer support requests and ensure they are resolved quickly, accurately, and professionally (escalate problems to a technician as needed)Track and update service calls in a log and/or helpdesk applicationMaintain accurate device inventoryTraining for end users and troubleshooting devices or functionality as neededProvide 24/7 on-call rotation, regional coverage for multiple locations