Héctor Iván De La Garza Guajardo Email & Phone Number

Monterrey, N.L., Mx

-Identify and create impactful projects to streamline operations, improve efficiency, and create new processes.-Accelerated project execution, reducing project release and implementation times from 8-10 months to 3-5 months.-Implemented projects that resulted in new sales channels and increased customer acquisition, such as the Charge against Delivery for the Delivery Service, which boosted Call Center sales by 15%.-Controlled and developed the Operative Management tool for task management, surveys, communications, and performance reporting.-Acted as Owner and project manager, driving results and focusing on achieving objectives.

-Led the construction and implementation of a last-mile platform for Delivery Service modernization, resulting in improved customer experience and reduced delivery times by 40-60%.-Created and optimized the Customer Care Center, efficiently handling +10,000 daily customer interactions and reducing incidents by 40-60%.-Defined and executed high-impact projects as requested by General Management and CEO.-Established the Beta Testing Area, involving functional and operational leaders to reduce rework and ensure successful project implementation.

-Developed and executed sales and utility maximization strategies in the Monterrey metropolitan area market.-Managed operations and maintained excellent customer service, institutional image, and efficient operational processes for over 40 pharmacies.-Successfully expanded the market presence of Farmacias del Ahorro, increasing store sales and implementing a reliable delivery service.-Spearheaded the expansion into new operating cities, effectively establishing the brand and capturing new customer segments.

Mexico

-Participated in the first generation of the trainee program, gaining comprehensive knowledge of Farmacias del Ahorro operations, including processes, business aspects, personnel management, and various company areas.-Assumed responsibility for overseeing and ensuring excellent customer service, maintaining institutional image, and optimizing operational processes for a portfolio of 15 pharmacies.-Actively contributed to corporate projects by providing valuable operational insights, ensuring alignment with expected results and project success.

Monterrey Area, Mexico

-Market development, and expansion from northeast Mexico to northwest and center Mexico.-Headhunting service sale service with negotiation-Prospecting clients generating new contacts for potential clients-Connection with potential clients expanding the companies customer portfolio

Monterrey Area, Mexico

We are a group of companies founded in Mexico, our specialty sectors are Human Resources, Logistics, and Supply.Main Services:Human Resources• Executive Recruitment• Middle Management Recruitment• Entry Level and Staffing Recruitment• Workforce Recruitment• OutsourcingLogistics• Import and Export• Air freight• Ocean Freight• Ground Freight• Custom ServicesSupply• Industry Supply• Hotel Supply• Restaurant Supply

Monterrey Area, Mexico

Innovation Sphere Student at Parautos-Quantitative and qualitative market research for new business projects-Application of methodologies such as Design Thinking and Service Design enhancing innovative project creation.-Managing deadlines, specifications, and manpower to achieve the company’s desired goal project.-New business creation