Supervises the deployment, installation, operation, and unit level maintenance of multi-functional/multi-user information processing systems as well as Telephone Control Officer (TCO) and pure red agent. Perform duties as section supervisor and team chief for the tactical operations; perform information assurance functions, maintain and operate the computer systems of the Army. Include troubleshooting hardware and software issues to training users on new systems. Responsible for the security of the Army’s computer systems, ensuring that sensitive information is protected.

As the Information Technology Systems Supervisor, I supervised and evaluated the training of subordinate personnel, fostering their educational growth to become effective future Non-Commissioned Officers in the Information Technology community. I identified areas of weakness and provided knowledge Base recommendation to enhance workflow. Additionally, my responsibilities included completing database research, conducting inventory analysis of current life cycle equipment, and ensuring 100% accountability and proper handling and storage of sensitive, classified materials. I also utilized data collection and maps to produce presentations, wrote operational instruction sheets, procedures, and requirements documents, and analyzed the needs of managing telecommunications information. Furthermore, I was responsible for delivering new PCs or laptops to end-user offices, imaging them, setting up and configuring hardware and software, providing remote control and phone support, and delivering accurate and timely solutions to end-user computer hardware, software, and connectivity problems of basic to moderate complexity.

Extra Duties: Squadron System Administrator Telephone Control Officer -TCO United States Army Fort Hood, Texas In that role, I was responsible for ensuring laptop security compliance and maintaining network security to guarantee the continued availability of personnel. My duties included identifying and correcting Personal Security (PERSEC) issues to enhance overall network security compliance. I conducted PERSEC functions for personnel in-processing and out-processing to ascertain eligibility for accessing the organization's network. Additionally, I administered, monitored, and optimized computing systems in the operational technology network and provided support for maintaining operational software. I also assisted various departments in adhering to DoD compliance policies, plans, and procedures related to network security. In situations where standard procedures failed, I responded to isolate and fix problems with equipment or software installations, moves, and configuration changes. Troubleshooting and repair tasks encompassed a range of devices, including desktops, laptops, mobile devices, printers, phones, VPN, RDP, and remote access, as well as other tasks as requested or assigned.

Manage, installs, operates, and performs unit maintenance on manual and automated telecommunications equipment that may link mainframes, minicomputers, and microcomputers to networks; uses various protocols and topologies, including local area networks and wide area networks. Installs, operates, and maintains telecommunications and automated message switching equipment; performs network troubleshooting and problem diagnosis; performs tests to check signal flow and linkage to other installations; maintains records of procedure. Perform as a front-line to assist user with computer software, hardware, and network related issues. Documents troubleshoot procedure. Scale to proper personal if is beyond my expertise and/or authorization.

Part of a team that monitored operations 24 hours to ensure everything is performing up to standard and that communication was running from Local Area Network (LAN) to Wide Area Network (WAN) Between fifteen site all over the Middle East to the US. Keeping four systems of communication primary communication and three back up SIPR NIPR Access Point Terminal (SNAPT), SATCOM Transportable Terminal (STT) and Flyaway Tri-ban Satellite Terminal (FTSAT) AN/USC-60A. Operations for Army Headquarters during Operation Enduring Freedom for 160th Signal Brigade. Perform as a System Administration and Desktop Support to a local area network administration, and system/network security. Maintenance and troubleshooting connectivity, hardware, software, tools, and reference material for a network of 1,400 computer and IP Telephone in Non-classified Internet Protocol (NIPRNet) and Secret Internet Protocol Router Network (SIPRNet) operation. Total value of $14.5 million in Military Tactical Equipment. Maintains connects devices and determines the placement of routers and switches for servers. Installs Web, file and print domain name servers, and mail servers. Maintains Active Directory. Creates user accounts and sets up necessary user workstation application software, encrypted and non-encrypted communication. Manage VLAN by department relevance of operation keeping security protocol. Manage and guard user access to virtual and physical network. Implement network port security. Perform analysis and troubleshoot and maintain cable connectivity. Implementation mechanism to keep computer patches and driver update.