Hector J. Michelena M. Email & Phone Number

Pelham, On, Ca

St. Catharines, Ontario, Canada

In my current role, I have the pleasure to lead the strategic planning and execution of a wide range of recruitment initiatives tailored to promote Brock’s programs and brand awareness in Latin America. My primary goal as recruiter is to create spaces to engage in meaningful conversations with prospective students and their families about the benefits of investing in their higher education here in Canada. Some of my current duties include, but are not limited, to:• Strategically managing an annual budget of over $40,000 to $100,000 to meticulously orchestrate all facets of a comprehensive recruitment strategy within my designated market in Latin America.• Spearheading the establishment of new agency partnerships in response to evolving market dynamics, while fostering and nurturing robust relationships with key stakeholders across the region.• Proactively identifying and addressing systemic communication barriers between departments, prospective applicants, and international partners to streamline processes and enhance efficiency.• Leading the development of a comprehensive international communication plan tailored to our institution’s audience overseas, to ensure the timely dissemination of critical information throughout the entirety of the recruitment cycle.• Continuously refining and updating market profiles for every country within the region, adeptly gathering market intelligence during each trip and pioneering innovative outreach strategies to optimize recruitment outcomes

Thunder Bay, Ontario, Canada

As one of Lakehead’s International Student Recruitment Officers, I was responsible for developing and executing an ambitious and efficient international recruitment plan for the Americas region every year. During my tenure at Lakehead, we significantly increase the number of undergraduate and graduate applications from Latin America, successfully garnering a 10% increase in confirmations despite the formidable challenges posed by the pandemic within the industry. Duties include but are not limited to:• Managing a budget of over $100,000 a year to cover all the expenses of our recruitment strategy in my respective market.• Responsible for generating new agency partnerships based on market demands, and fostering, cultivating, and developing strong relationships with key partners such as Canadian Trade Commissioners, Canadian Chambers of Commerce, key aggregators/recruitment fair organizers, and school counsellors all over the region.• Develop and update a market profile for every country we recruit from in the region. Collecting market intelligence during every single trip to the market and identifying new and more effective outreach strategies.

University Of Calgary. Main Campus. Education Tower, 11Th Floor.

As the Student Experience Coordinator for the English Language Program, I am responsible for providing campus-wide leadership, vision, and long-range planning for student engagement initiatives and socio-cultural activities, which enables our international students to have a truly immersive study abroad experience and participate in the vibrant social life on campus and around the city of Calgary. This vision is executed through the management and mentorship of an administrative team consisting of two full-time program assistants, four full-time internists, and seventeen activity facilitators, that collaboratively work to serve over 1,300 international students per year in the University of Calgary’s English Language Program. Responsibilities include: • Managing a budget of approximately $250,000.00 a year.• Hiring, training, leading, supervising and evaluating of up to 17 student facilitators a year.• Coordinating orientation sessions, transportation, lodging, and meals for large groups (200+ students).• Contingency/Emergency planning for traffic, weather, and other unforeseen circumstances.• Coordinating administrative processes and services, such as requesting emergency health insurance policies for our students, creating online learning tools credentials, and referrals to other faculties and departments.

University Of Calgary. Main Campus. Education Tower, 11Th Floor.

As a Program Assistant for the English Language Program (ELP) at the University of Calgary, I am responsible for the department’s frontline operations including implementation of streamlined administrative procedures and providing high quality customer service to a population of over 700 international students a year. I provide counseling, creative problem-solving, and support to current and prospective students. This includes providing drop-in advising on academic, social, and cultural concerns as well as working closely with campus partners such as student services offices and department administrators to provide specialized and streamlined services to our student population. My expertise within higher and international education focuses on student advising, recruitment, and homestay mediation. Accomplishments within the past year include:• Interviewing and building rapport with over 250 prospective homestay families • Assessing over 200 students’ needs and placing them with families that best fit those needs• Creating/Monitoring social media pages on Facebook and Instagram. • Translating marketing materials from English to Spanish. • Brainstorming marketing ideas to increase enrollment in underrepresented markets in Latin America and Europe.• Coordinated and conducted in-class instructors’ performance evaluations.In 2016 I started working as a leader in our activities and excursions program. Working in this program has allowed me to get involved with every aspect of planning, coordinating and executing events and excursions for our students. These excursions are held weekly and can be as short as a few hours or as long as an entire weekend; they are typically focused around cultural, recreational or educational activities unique to the local area. Other notable duties are: • Detailed itinerary planning while working closely with vendors to create meaningful and interesting excursions & the supervision of our excursion monitors.

British Columbia, Canada

Access Resources is a Kelowna-based community support agency offering services to individuals with developmental diverse-abilities. I worked extensively with individuals living with ASD (Autism Spectrum Disorder), as well as individuals with a wide range of other developmental diverse-abilities and mental health disorders. My role there was to encourage, motivate, lead and assist youth and adults in achieving goals and becoming successful in the real world, while forming bonds of trust that enabled them to become independent individuals and successful members of society. I facilitated social and recreational activities as well as volunteer opportunities in the community. I implemented individual support plans and acted as an advocate for the individuals under my care. I also evaluated and implemented a variety of behaviour modification programs and behavioural safety support plans as outlined by a team of expert psychologists, physicians and social workers. Other notable duties and accomplishments included:• Interviewed individuals in order to prepare case histories, and evaluated their individual needs in order to develop and structure programs to meet those needs.• Assisted case management in the identification of potential problems, documented observations, and created incident reports for the clinical team/case manager to use as a baseline.• Provided input to other professionals in regard to the development of programs to achieve clients’ goals and objectives. Contributed to program's progress evaluation, and provided written and verbal reports to case management. • Maintained current reports and statistics, making sure all required documentation was accurate and complete before submitting them to CLBC and MCF. • Identified services in the community that will meet the individuals’ needs. Maintained liaison with these agencies, professionals, and government officials.

British Columbia, Canada

As an IT Lab Monitor, I ran the open labs on campus and the library info-commons. I provided effective assistance to students, faculty and community members in the use of software and hardware equipment in all the computer labs across campus, characterizing myself as being an innovative problem-solver who could generate workable solutions and resolve complaints in a timely manner. As part of my duties:• I regularly checked out the equipment and supervised the different labs around campus. • I assisted students with technical difficulties and equipment issues, as well as troubleshooting network issues and brainstorming possible solutions with the patrons. • I conducted demonstrations to new students on the use of learning tools such as BlackBoard and Moodle. I successfully enforced all lab policies, rules and procedures, and kept record of all inquiries.

British Columbia, Canada

As a library page, I was tasked with alphabetizing and shelving library materials after they had been returned to the library and checked back into our system. I also collected items left on tables and study carrels. Every week, a list of items that patrons and staff could not locate was distributed and I would search the shelves for these items. I also performed light custodial duties, such as organizing library materials and cleaning around the facility. Other duties included:• Provided assistance to patrons’ queries and helped them find any information, books or any other material needed in the library and other libraries across Canada. Guided patrons to the appropriate personnel or department, as necessary, and provided useful information about additional resources available on a subject matter in the library. • Performed the various activities that take place in a college library, consistently being cited for my unbridled passion for work, sunny disposition and upbeat, positive attitude.• Served as assistant during scheduled classroom hours and library tours in order to troubleshoot for a wide variety of students and librarians. Prepared material for circulation, labels, audio-visual cases and books. Changed display pieces and prepared announcements of upcoming library events, excelling as a highly motivated self-starter who takes initiative with minimal supervision.

British Columbia, Canada

As a Spanish Conversation Monitor, I aided undergraduate students with their comprehension of Spanish grammar, pronunciation, composition and conversation. In addition, I helped students plan and edit course papers in Spanish; and reviewed and edited students' formal presentations to the class. More specific duties included:• Tutored and built a rapport with students from a wide range of cultural backgrounds, creating a trusting atmosphere by being sensitive to students’ strengths, weaknesses and personal learning styles.• Achieved maximum results by breaking down seemingly large learning tasks into creative, meaningful and manageable segments, motivating students to go the extra mile.• Communicated a student’s personal needs or concerns and provided regular feedback to the Spanish Department Coordinator in a timely and appropriate fashion.

British Columbia, Canada

As a peer mentor, I was responsible for mentoring a wide range of international students through their first year at Okanagan College, directing them to appropriate sources of advice and information when required. Duties included:• Collaboration with faculty and staff members in the testing and orientation of over 200 international students, demonstrating a strong sense of cultural sensitivity and an ability to build rapport with a diverse workforce in a multicultural setting.• Encouragement of international students to participate in many different social activities and team building events on campus, through the development and implementation of marketing strategies such as food drives, film screenings and conversation clubs.• Participation as a resourceful team player helping international students become familiar with their new life in Kelowna, the college and community resources; standing out as a personable professional and proven relationship-builder with great interpersonal skills.• Attendance of regular team meetings to discuss the role of peer mentors, issues and challenges, find areas of improvement and development of new projects.

Caracas, Venezuela

Econoinvest Casa de Bolsa was a stock exchange company founded in Caracas-Venezuela in 1996. In 2005 became the leading brokerage firm in the country with over 19,000 clients, and provided all levels of investment services to individuals and organizations. I started as trainee of the anti-money laundering division. In that position I learned to utilize a risk framework to determine accounts with a higher than average risk of money laundering. As part of my duties I provided enhanced monitoring, risk rating, approval, and analysis of suspicious activity for high risk accounts, learning how to accurately identify money laundering, structuring, and illegal money service businesses. Shortly after I finish my Bachelor’s degree I was hired full time and promoted to legal analyst. In that position I had the opportunity to work in many different areas of the corporate world, including:• Counseling in the areas of corporate law, mergers and acquisitions, capital/stock markets, intellectual property (copyright) and providing advice in commercial and corporate matters.• Preparing and reviewing documents related to the areas of Civil and Commercial Law, such as contracts to provide goods and services and powers of attorney. As well as preparing minutes for Assemblies and Board of Directors meetings.• Working directly with government agencies to obtain and process diverse types of legal permits, certificates and registrations, including company establishments, publicity, health and safety, etc.• I was also responsible for ensuring that the company was up to date in regards to all health and safety legislation as well as making sure that all the policies and practices were adopted within all levels of the organization. Planned, implemented, monitored and reviewed the protective and preventative measures that the company was required to follow to minimize operational losses, occupational health problems, accidents and injuries.

Caracas, Venezuela.

My professional experience started as an office assistant in a small law firm in Caracas-Venezuela. As an office assistant I prepared and managed correspondence, reports and documents. I organized and coordinated meetings, while communicating with both internal and external contacts as well as clients. I completed a variety of office duties such as faxing, photocopying, template creation, and receptionist duties. Other duties included:• Transcribed and reviewed documents related to Civil and Criminal law contracts, powers of attorney, demands-sues, prosecution, etc.• Monitored the status of the process of cases in judicial stage. Coordinated administrative activities and maintained the legal filing system.

Associate Of Arts Degree (A.A.), Psychology Emphasis, 78

While at Okanagan College I studied Psychology with a special interest in Psychopathology, Personality and Positive Psychology.

Bachelor Of Laws (Ll.B.) - Lawyer / Abogado, Law