Hector Marquez Email & Phone Number

• Collaborated with cross-functional teams to analyse macro-processes and improve operational efficiency.
• Conducted investigative work and analysis to find effective solutions that fulfill the business requirements.
• Documented functional and non-functional requirements.
• Participated in the design of project implementation plans and actively contributed to the execution, serving as the primary liaison between external consulting firms and various company departments, ensuring seamless.
• Managed project follow-up, adhering to work plans and priority, and conducted regular sessions with key stakeholders, both remotely and in-person.
• Developed and delivered training sessions and workshops for teams in multiple locations.

Ciudad De México, México

• Developed a dynamic human resources allocation model to estimate the required new structure for the client's national network foundation.
• Mapped To-Be processes for a predictive model to mitigate risks related to resource allocation at the client.
• Conducted mapping of multiple As-Is processes related to Human Resources, Risk Management, Money Laundering Prevention, and Finance.
• Designed and developed Key Performance Indicators (KPIs) to measure the efficiency and performance of various positions within the client's structure.
• Successfully implemented the client's external personnel management model by delivering training and testing the data management software.

Ciudad De México, México