Hector Marquez Email & Phone Number

• Collaborated with cross-functional teams to analyse macro-processes and improve operational efficiency. • Conducted investigative work and analysis to find effective solutions that fulfill the business requirements.• Documented functional and non-functional requirements.• Participated in the design of project implementation plans and actively contributed to the execution, serving as the primary liaison between external consulting firms and various company departments, ensuring seamless communication. • Managed project follow-up, adhering to work plans and priority, and conducted regular sessions with key stakeholders, both remotely and in-person.• Developed and delivered training sessions and workshops for teams in multiple locations.• Created several business cases to evaluate project proposals in collaboration with stakeholders.

Ciudad De México, México

• Developed a dynamic human resources allocation model to estimate the required new structure for the client's national network foundation.• Mapped To-Be processes for a predictive model to mitigate risks related to resource allocation at the client.• Conducted mapping of multiple As-Is processes related to Human Resources, Risk Management, Money Laundering Prevention, and Finance.• Designed and developed Key Performance Indicators (KPIs) to measure the efficiency and performance of various positions within the client's structure.• Successfully implemented the client's external personnel management model by delivering training and testing the data management software.

Ciudad De México, México