Hector Mery Email & Phone Number

Dallas/Fort Worth Area

EDI Developer II

Westlake, TX

• Engaged customers by phone with products and services that help them succeed financially.
• Achieved daily, monthly and quarterly sales goals, measured by core solutions, service quality and customer satisfaction; while meeting regulations, compliance and guidelines.
• Maintained continuous training and development to offer customers exemplary service and product solutions

Directly train, motivate and manage over 20 employees over two stores.Improved cost and productivity developing and using Excel charts.Use and update of Aloha Point of Service functions and Aloha EDC software creating buttons and pricing new products.

Created new business through community involvement sponsoring fundraisings and school sport activities.Improved cost and productivity developing and using Excel charts that helps to control inventories and expenses.Awarded "Store Manager of several Months" as a result of superior sales, profit and customer satisfaction results.

Colombia

Computer AnalystComputer ProgrammerAnalysis, developing and programming of Cinco Telecom – Citibank project using PL/SQL and Visual Basic making the interaction possible between both companies on different countries using different files formats.Analysis and update of software preexistent of EPM, having effects in the running time over the server with an.

• Branch Supervisor
• Human resources manager and trainer.
• Winner of “Plan Dígalo” (plan designed for the company where employees can participate with solutions or ideas on different areas like technology, sales, etc.) with a solution for customers complains that were using.
• In charge of reconciliation, close-out of daily activities and special transactions.

B.A, System Engineer

Scored in top 5% on ECAES 2003.

Sql Programming, Computer Programming

High School Diploma