Hector Munoz Email & Phone Number

London, Gb

As Deputy-Leader for EY’s US Financial Services Business Transformation practice, I help lead a team of nearly 900 people who enable companies to realize their strategies through business transformation in the Banking, Capital Markets, Insurance, Private Equity, and Wealth & Asset Management sectors. Our people bring deep domain expertise, and skills in transformation management, customer and front office excellence, process excellence, and profit improvement. Following are representative programs where Hector led the transformation management office:Helped a Fortune 100 financial services company improve their enterprise transformation management office (eTMO) to optimize their strategic portfolio decisions, improve governance and decision making for top tier projects, and increase the capability of transformation leaders.$65M program transforming mortgage lending operations, including systems integration and organizational change management.$150M program with 350 EY people in 40 countries conducting regulatory mapping of thousands of regulations with over 40,000 controls, involving regional PMOs in London, Hong Kong, Mexico City, and New York$50M global financial crime controls program in 50 countries.$100M, 550 person global IT program in a healthcare company supervising 30 project managers and a $30M technology program for an insurance company involving individual Life and P&C.Assessment of a $1B operations improvement strategy implementation for a Wealth and Asset Management company$75M transformation of a retail bank involving most business and operations functions and a $50M Loan Origination System conversion.$80M+ claims transformation program impacting 80,000 users.

Provided strategy and governance services- Facilitated the strategic planning initiatives for an airline's CIO leadership team and the IT infrastructure department of a Chemical company- Developed an outsourcing governance training and framework for a global IT services company- Managed the remediation of an outsourcing relationship between a client and a global outsourcing company.

Indianapolis, Indiana, Us

- Led group providing account management and governance services (strategic planning, portfolio and resource management, value communication, PMO, and decision framework for solution delivery and service management) for a global $200M and 1,200 person IT organization providing architecture, collaboration, risk management, and infrastructure services worldwide. - Also, led 400 people providing end-user computing supporting 52,000 personal computers in 135 countries and a help desk supporting 35,000 calls a month. This IT unit was noted by Boston Consulting Group as the most productive among Pharmaceutical companies. Oversaw services of two data centers and associated disaster recovery and ensured compliance for FDA, Sarbanes-Oxley, and privacy regulations. - Helped create 200-person application development center and an application management center leveraging offshore outsourcing, increasing agility and flexibility. This organization completed 322 projects in 3 years achieving 97% on-time delivery, considered world class.

London, Gb

Senior Manager, Critical Technologies. - Performed as a Program Manager, utilizing merger and acquisition methodology, to create a shared services application development organization by combining several IT organizations. - Led the Program Office supporting a $100M, 550 person IT program covering 30 countries and overseeing 2,800 projects involving applications, infrastructure, automation, and supply chain management. Provided services in project management support, tool development, knowledge management, communications, organizational change management, training, logistics, and staffing. - Co-authored the PMO module of Ernst & Young’s Y2K methodology and performed PMO assessments of companies in various industries.

Newark, New Jersey, Us

- Performed as Program Manager for $30M, 200-person Y2K program responsible for achieving compliance of 385 applications maintained by eight departments in three states and IBM Global Services. Negotiated $7M contract with off-shore provider to achieve cost-effective application remediation. - Additionally, led Quality Engineering and Data Administration areas in providing project management, software engineering, software quality assurance, and data administration services for individual insurance group.

Randolph Afb, Tx, Us

Selected to perform as Executive Officer (Chief of Staff) and Program Manager to Two-Star General. Formulated and implemented personnel and operations policies for President of 10,000-member organization providing technical training to new Air Force members.

Bs, Electrical Engineering

Ma, Pastoral Theology

Hs, High School/Secondary Diplomas And Certificates