Héctor Moreira Zúñiga Email & Phone Number

Costa Rica

Costa Rica

Working with web application to verify the identity and employment authorization in the U.S. Develop of new features and solution of current issues with the employee forms and processes.

Worked as a Dynamics 365 Finance technical embedded escalation engineer.Point of contact between the support engineers and the product engineering team.Provided solutions to support engineers without the involvement of the product team, had the access and knowledge to apply mitigation steps on customer Production environments, this improved response times on issue solutions and saved product team time as they didn’t have to apply these solutions.Worked identifying issues or defects that could impact on many customers.Troubleshooted issues debugging the code (C#, x++), validated and compared it with previous versions and provided recommendations to the product team to review the problem.Troubleshooted issues over Azure portal including azure SQL, DataLake, DataFabric, Storage, resources, LogicApps, App registrations, VMs.Created troubleshooting guides for support engineers.

Worked as a Dynamics 365 Finance ERP technical support engineer. Knowledge in LCS, DIXF, Data Lake/dual write, power BI integrations, entities, entities customization.Worked on the analysis and troubleshoot of technical issues, validated x++ and C# code to define if the issue is an expected behavior, a product defect, or a customer code issue.Assisted customers to solve their issues, providing mitigation steps and guidance. Was the point of contact between the product engineer team and the customer, managing all the communications, updates, and feedback that the customer needs to know.Managed support cases of all priorities and severities and was able to provide a high-quality support to customers all the time.Part of interviewer’s team when looking for new team members.

Worked as consultant software developer for Wells Fargo bank.Migrated a banking desktop application for funds management to a web application. Worked in all the phases of the development cycle, defining requirements, setting up sprint dates, testing and deployment.Led and managed the development of new features for web applications in the anti-money laundering area.

Worked as Consultant Software developer at INTEL.Main Function: Development of new features on a web application for customers to create support requests, improving navigation and request times. This saved money for the company as the requests were now created online and not using a third-party call center.

Worked as consultant Analyst and Developer in LAFISE Bank Costa Rica. Development of new features for a new credit cards business, including the automated control of tolls transactions. Development of new features for the web application that control all the instructions from the exchange post, meeting all the guidelines of the bank and Costa Rica regulator SUGEF.

Development and implementation of a web site for an international freight forwarders company, which helps in the creation of quotes and delivery by email to their customers in a faster way.Work in the review, design and implementation of:A web site with general information to make customs declarations for customs agencies and agents and with information of imports and taxes for agencies customers.Web Site for customs agencies. Provides information for agencies customers about the status of their paperwork with this company; this make that the agency saves time because their employees don’t have to answer manually their customers questions. Web App for the management of the company internal contacts.Implementation of a new process to integrate a navy file with all the freight data in an automatic way to our systems, saving time avoiding people to re-type the information.

Ingeniería En Computación

Maestría En Computación En Sistemas De Información