Hector Nieves Email & Phone Number

Greater New York City Area

New York City

• Nielsen Entertainment measures music, books and home video market for data consumption.
• Processed weekly sales data for publishing charts; verified data integrity involved in weekly chart production.
• Identified and analyzed patterns and trends from previous weeks to process and deliver accurate reports r to clients of SoundScan including Billboard, Apple, YouTube, Sony, and Universal.
• Worked independently on special client reports.
• Wrote operating procedures and assisted with training new hires.
• Solved an issue where a client was receiving an incomplete report. Analyzed job and discovered a conflicting simultaneous job using mutual files. Changed job schedules and developed checklist to monitor run times.

• Supervised the operation of computer systems; ensured machines were functional and secure.
• Monitored the system for equipment failure or errors in performance; troubleshot and resolved errors to minimize downtime and maintain productivity; and maintained log books for job runs and malfunctions.
• Set controls on computers and devices to run jobs; loaded and processed data files; and checked operation for errors.
• Set up large data providers and data pick up FTP customers.
• Ran weekly update for archive system; verified weekly detail and aggregate files.
• Processed weekly database updates from Distribution Companies.

• Supported dial-in service for chart report pickup and delivery.
• Coordinated debugging processing errors with programming department.
• Monitored incoming information uploaded on servers and applications to ensure accuracy and availability.
• Responded to client telephone calls to resolve communication software problems and issues.