Hector Pena Email and Phone Number
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Throughout my progressive track record of success, I earned a reputation as top performing executive, recognized for consistently achieving and exceeding financial, operational, customer service, and business growth objectives with strategic planning, team building/development, and retail operations leadership.Transformational leader with an entrepreneurial mindset in overseeing and streamlining overall company operations with focus on driving top-line and bottom-line performance, revitalizing stagnant markets, and turning around underperforming retail locations. I have advanced-level expertise in managing and significantly increasing operational performance, influencing market culture, brand presence, financial health, and producing superior customer experience.Demonstrated excellent history of success in driving and growing double-digit growth by strategically hiring, positioning, and empowering career- and customer-obsessed teams of service and sales professionals, seizing high-margin opportunities, minimizing costs, preventing losses, and implementing focused process improvements.During my comprehensive experience, I acquired and expanded my professional capabilities in the following cross-functional areas;· Strategic Business Planning· Sales & Account Management· Territory Development & Management· Team Building, Training, & Development· Process Improvement & Optimization· Operations Leadership· Coaching & Business Development· Merchandising· P&L Oversight· Change Management· Relationship DevelopmentConnect with me today to get to know me better and discuss how I can make your mission my mission and advance the shared goals of your company!
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Director Of Sales And OperationsConnectivity SourceNew York, Ny, Us
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Director Of Sales And OperationsConnectivity Source Feb 2022 - PresentHouston, Texas, UsIn my most recent leadership role, I manage end-to-end sales operations by recruiting, developing, training, leading, and motivating a team of 600+ direct and indirect sales representatives spread across 100 stores (9 states). I provide transformational leadership in the planning, spearheading, and coordination of new business development initiatives for high-volume regions by overseeing daily operational efficiency and profitability, including merchandising, staff scheduling, and loss prevention.My key accomplishments include the following:• Identified store staffing shortages, hired additional employees, and chaired monthly staff meetings to increase sales performance by up to 30%, with average accomplishment of 125%.• Provided staff leadership by recruiting and onboarding top talent, including 5 district managers utilizing existing network.• Reduced operational losses by 50% by implementing daily inventory management procedures. -
Director Of Sales And OperationsTcc Wireless (T-Mobile) Aug 2019 - Jan 2022Bloomingdale, Illinois, UsManage team of 475+ direct and indirect sales representatives located across 60 stores, including staff recruiting, training, and development. Plan, direct, and coordinate new business development initiatives for high-volume district, including managing daily operating efficiency and profitability, loss prevention, merchandizing, and staff scheduling. Provide high-level customer support for up to 1200 customers daily, focusing on improving customer experience.• Promoted from District Manager to Director of Sales in 2017 for acknowledging consistent exemplary performance.• Known for developing and promoting 20+ employees into leadership roles.• Restructured team culture that exceeds key performance indicators and earns title of Elite Club Winner 2017–2021. -
District Sales And Operations ManagerTcc Wireless (T-Mobile) Jun 2017 - Aug 2019Bloomingdale, Illinois, UsHired to drive double-digit growth by turning around underperforming retail locations. Manage team of 60+ direct and indirect sales representatives located across 7 stores, including staff recruiting, training, and development. Plan, direct, and coordinate new business development initiatives for high-volume district, including managing daily operating efficiency and profitability, loss prevention, merchandizing, and staff scheduling. Provide high-level customer support for up to 500 customers daily, focusing on improving customer experience.• Revitalized growth, moving district ranking from #15 to #2 and earning 2017 Elite Club Winner by restructuring team culture to surpass key performance indicators.. • Ranked #1 in company in 2018-2021 and consistently in top 5• Recruited and onboarded top talent, including 6 managers, by traveling to various locations to provide coaching, training, and development. • Groomed, coached, and promoted 8 staff members into management positions through weekly meetings, one-on-one performance planning, and team development coaching.
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Retail Sales ManagerWireless Vision 2015 - 2017Bloomfield Hills, Mi, UsWith that company, I serve as T-Mobile service provider with 450 locations, 5K employees, and $96 million in annual sales. I achieve and enhance customer experience through staff coaching, strategic planning, relationship building, and solution delivery.My notable accomplishments attained during this position include the following:• Delivered training and leadership to 10 sales representatives and 3 assistant managers with aim of achieving individual as well as team-based sales targets.• Established and spearheaded peer and leadership workshops to develop capabilities of management teams in applying business principles and competencies to work environments.• Led team to top 15% in country in terms of generating sales and profitability by identifying problem areas, developing vision-driven solutions, and driving process improvements and efficiencies. -
Retail Store ManagerAt&T May 2010 - Jun 2015Dallas, Tx, UsPromoted from Assistant Store Manager in 2010 to Store Manager Level II in 2011, then Retail Sales Manager III in 2013. Oversaw all aspects of store operations, including managing 20 staff members and driving promotional activities by creating product display designs and locations. Recruited, hired, scheduled, and managed all team members, ensuring staff exceeded all goals. Communicated with vendors, sales teams, stocking, shipping, and receiving.DELIVERED RESULTS:- Coached and mentored 10 management candidates to successful promotions.- Recognized with “Top Gun Winner” award for first and second quarters of 2015.- Gained top 10% status in northeast region for 3 consecutive years by driving staff performance through accountability and empowerment. - Selected to serve as Delegate District Sales Manager for NYC market, including team meetings, coaching and mentoring peers, and hosting conference calls. -
Assistant Store ManagerAt&T 2009 - 2010Dallas, Tx, UsDirected team of 12 staff members, including scheduling, training, and coaching. Established weekly sales strategies to overcome various challenges based on market conditions. Designed weekly sales promotions for New York district. Maintained inventory and merchandise displays and resolved customer issues. Attended weekly management meetings.
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SupervisorCircuit City 2007 - 2009UsLeveraged strong product management knowledge to energize associates. Achieved high-level customer satisfaction and support. Oversaw inventory and merchandise displays and resolved variety of issues. Managed strong relationships with vendors, staff, and executives.DELIVERED RESULTS:- Consistently met and exceeded all monthly goals for sales and home theater services. -
Home Theater SpecialistBest Buy Apr 2005 - Mar 2007Richfield, Minnesota, UsDelivered industry leading customer experienceKnowledgeable product specialistConsistently met and exceeded my monthly goals in sales and home theater services.
Hector Pena Skills
Hector Pena Education Details
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University Of Mount Saint VincentAnd Digital Communication
Frequently Asked Questions about Hector Pena
What company does Hector Pena work for?
Hector Pena works for Connectivity Source
What is Hector Pena's role at the current company?
Hector Pena's current role is Director of Sales and Operations.
What is Hector Pena's email address?
Hector Pena's email address is hp****@****tel.com
What is Hector Pena's direct phone number?
Hector Pena's direct phone number is +124886*****
What schools did Hector Pena attend?
Hector Pena attended University Of Mount Saint Vincent.
What skills is Hector Pena known for?
Hector Pena has skills like Leadership, Sales Management, Sales, Store Management, Customer Service, Merchandising, Direct Sales, Customer Retention, Retail, Coaching, Customer Experience, Team Leadership.
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