Hector Quan Email & Phone Number

Team Management: Supervised a team of 65 drivers, coordinating job assignments, tracking project status, and processing payroll.Customer Communication: Communicated incidents, delays, and carrier changes to customers, peers, and superiors in a timely and professional manner.Dispatch Operations: Responded to call requests, maintained dispatch board, prioritized calls, and directed fleet vehicle dispatching, routing, and tracking.Project Management: Monitored open projects, maintained detailed reports, and ensured timely completion.Training and Development: Trained new employees on work-related programs and procedures.Safety and Compliance: Conducted daily safety observations and ensured adherence to safety protocols.Carrier Coordination: Collaborated with carriers to meet timelines and resolve delivery issues.Order Processing: Planned and optimized shipments, processed customer orders, and tendered freight to third-party carriers.Route Planning: Scheduled daily and weekly routes to ensure efficient shipment delivery.