Hector Rodriguez Email & Phone Number

Tampa, Florida, United States

Transcribing and proofreading phone calls for the hearing impaired and hard of hearing.

Lakeland, Florida, United States

Lakeland, Florida, United States

Tampa, Florida

• Responding to inquiries from potential clients.• Entry of potential client data into the system.• Document review, sorting, and filing.• Sending correspondence to potential clients.• Reception desk/switchboard coverage.

● Homeowner’s Hope Hotline, MHA Program.● Pre-screening of callers by collecting data.● Documenting non-transferred calls.

Tampa/St. Petersburg, Florida Area

• Handling of customer calls for scheduling and inquiries • Offering assistance to customers with service, billing or other issues• Recording of all customer information and call history information accurately

Inbound customer serviceProcessing of prescription ordersData entry

Made permanent in same position held as a temp since 2006.

Saint Leo University:Assisted faculty, staff, and students with low level PC, network, and software troubleshooting.Reset passwords to specific internal applications when requested or deemed necessary. Referred higher level PC issues to specialized technicians, including detailed descriptions of the issues. Employment History (continued)Survey Telephone Interviewer

Generated calls to gather information via marketing surveys or opinion polls.

Bilingual queue Inbound calls from customers with past due accounts. Determined course of action to take with each customer, following established guidelines.

Inbound call center. Assisted callers with all issues related to the use of their EZ-Pass account (balance, renewal, monetary disputes, issuing replacement cards, etc.)

Bachelor Of Arts, Humanities

Bachelor Of Arts (B.A.), Humanities/Humanistic Studies