Hector Santos Email & Phone Number

Seattle, WA, US

• Manage enterprise level programs within the SDKs and Tools organization using data driven analysis to partner with AWS service teams on API release management, API modeling, and build system operational excellence.
• Leading projects within the team, and outside of the team, for the purpose of adding additional features to the API release platform and build system. (e.g., design thinking sessions, feature intake, sprint planning)
• Collaborating with AWS Marketing Event and product launch operations to facilitate API releases during events (such as re:Invent, re:Inforce, AWS Summit NY), and also serve as the re:Invent release manager for API.
• Process improvement and re-engineering work to normalize the work/processes within the team for the purposes of more efficiency and targeted team improvements.
• Sr. TPM on the API Metrics team that helps aggregate external AWS API usage data across services, building QuickSight Dashboards, cross-tab reports, and querying data out of Redshift to ensure the program meets data.
• Lead on the Smithy.io rebrand project to reintroduce the AWS open-source interface definition language (IDL) to external customers and better represent the brand with new visuals, a concise product vision, and bring.

Seattle, WA, US

Basking Ridge, NJ, US

• Helped to implement the first instance of our new AI/ML product for the stakeholder community in the Global Digital Solutions Center of Excellence.
• Established program structure around intake and demand management in order to help push for accountability, action items and risk items between the vendor and Verizon with tools such as Jira, Confluence, Smartsheet.
• Part of the team of leads working directly on the Business Automation Platform Implementation & upgrade alongside our vendor's product engineers to deploy a solution that will work for the security, legal and platform.
• Managing Cloud Financials in order to maintain a proper cloud budget and ensure costs are efficient via optimization, best practices and proper planning around future demand.

Basking Ridge, NJ, US

• Serving as the Program Manager on the Enterprise Architecture team in the Corporate Systems Group, helping to facilitate the communication and strategy around multiple areas of enterprise architecture from a.
• Established an Architecture Review Board and cultivated relationships with vendors, stakeholders, and other business departments like Accounting, Finance, HR, Supply Chain, Tax, and Real Estate to further augment the.
• Enterprise level Program Management responsibilities include vendor demonstrations, RFI/RFP requests, architecture issue resolution, business analysis, task management, and being a delivery lead among other.

Basking Ridge, NJ, US

• Orchestrated team rebrand from Communications and Training to Solutions Management to relaunch and reflect the work performed by the team.
• Piloted a Jira framework to ensure accurate and consistent reporting throughout the organization while growing the usage of available tools.
• Developer of the customized and tailored Confluence user experience deployed organization-wide (from ~300 to ~1200 users), providing a branded content management space for the current organization.
• Key member of the proliferation effort to work with the organization to adapt to agile tools and methodologies, including tools like Jira, Confluence, Tableau, G-Suite, etc. This includes scaling all solutions as the.
• Partnered with the Verizon Learning and Development organization to achieve standardization of course material for all content created or maintained by team members in current organization, including the.
• Served as the Scrum Master and Solution Lead on the Synapse project, a project introducing Business Intelligence dashboards in a centralized platform.

Basking Ridge, NJ, US

• SAP Company Code custodian for new Mergers and Acquisitions that needed to be implemented, in some form, into the SAP ERP System.
• Responsible for SAP table administration across the ECC and SRM modules in SAP, such as handling table relationships, valid values, and coordinating large organizational changes in the system.
• Co-owner of Delegation of Authority (DOA) functions within the proprietary ERP portal which required complete familiarization with internal policies surrounding the role within the organization as well as gatekeeper.
• Served as Scrum Master on Finance Systems Operation Scrum team.
• Managed the ERP Portal Service Now Help Desk and played a critical role in bringing the outsourced team in house, leveraging ITIL practices and knowledge.Achievements
• Responsible for major release testing and execution of team testing scripts for the major release around R7 (SAP Upgrade), with coordination across all of the organization. As the lead of this effort, it finished ahead.

Basking Ridge, NJ, US

• Spearheaded the SharePoint Administration team that helped to develop, flesh out, and steer the direction of the SharePoint initiative including, but not limited to, the overall project of unifying the entire.
• Troubleshoot SAP document creation issues during month end close activities, reversal problems, VBA coding issues and identify areas of improvement for them.
• Served as a key member of the Segmentation CAT Form Improvement project as well as a project manager for the project.
• Piloting member of the Jira initiative within the FSG space to introduce and assist the software to other interested parties prior to full organization adaptation.
• Consulted with the FSG Help Desk team to establish the foundation (e.g. operational rules, requirements, and other miscellaneous contributions) of what has ultimately become the departments ticketing tool for Finance.
• Lead developer of the Shield Processing Engine (SPE), a bulk data processing tool that enabled the team to reduce processing run time from 36+ hours to 1, reducing processing time and increasing automation of the.

Basking Ridge, NJ, US

• Traveled to Alpharetta, Georgia as part of a transformation team that acquired the knowledge needed to execute, and ultimately improve, functions being carried out in other areas of the company for Finance. Adopted and.
• Challenged self to redesign, streamline, or decommission processes in order to create a more efficient and effective systems department.
• Solution Lead that assisted in establishing a SharePoint platform for delivery of critical business processes and streamlined workflows. Utilizing this for processes such as product mapping and general workflow.
• Primary VBA developer on the ERP Systems team that decommissioned several deprecated databases in order to improve turnaround time of month-end functions such as RADE, NPD, RIBS journal tables and the Intercompany.
• Functioned as SAP Close Coordinator for Month End Close functions, including:Hosting the monthly call for the Finance organization and troubleshooting/directing inquiries.Working directly with Controlling and Reporting.
• Improved a critical billing data entry process, a CPM to HFM Close process, a billing error correction process, a customer financial data process and helped to streamline the SAP Support inquiries. This was all done.

London, GB

• Interpreted client requirements and analyzed system configuration needed for accomplishing various customizations, defect resolutions, new implementations, and many other pertinent health management changes.
• Authored advanced SQL queries, reports, updates, inserts, and deletes for live production data.
• Leveraged system and process knowledge for a holistic view of client solutions, including advanced system analysis.
• Advanced troubleshooting of client defects, new provision implementations, and coding updates.
• Part of a key conversion process of Infinium to PeopleSoft Project for complex clientele.
• Key member in the Sony technology team helping bring the client through their first Annual Enrollment within their customized health management system.

London, GB

• Worked with Mainframe (including ISPF, JCL, SAS, and proprietary tools), debugging/troubleshooting system issues of our proprietary benefits CRM, benefits web solution and client communication statements.
• Developed unit testing coding configurations, database provisions and updates to system in order to provide quality assurance toward our service level agreement.
• Performed integration testing in our Master Test databases in order to further comply with our policies on quality assurance and further support our SLA.
• Authored SQL queries, reports, updates, inserts and deletes for live production data that required an SOP for appropriate execution and compliance with SEC standards.
• Utilizing the SDLC for analysis, configuration, unit testing, integration testing, and regression testing in master setup and master test databases.

Orlando, FL, US

• Oversaw all international branches including their end-to-end operations (budget, product offerings, high profile clients, corporate site and all things revolving around future business development opportunities).
• Synchronized corporate policies, infrastructure, staffing and performance between several international branches, including Mexico, Colombia, Brazil, Israel, The United Kingdom, and India.
• Managed projects on a corporate level for technical and sales operations.
• Attended industry conferences in order to leverage business relations into enhancements for the company portfolio.

Orlando, FL, US

• Worked on enterprise websites with SVN, HTML5, CSS3, MySQL, and PHP across all branches of the company.Provided tailored stakeholder management strategies, including one on one customer service, for specialty clients.
• Offered consultation for dedicated servers, VPS, and Web hosting services in order to help expand client business.Achievement -
• Served as the point of contact for the India branch that subsequently traveled to India to launch the branch grand opening and begin official business operations in HostDime India.

Orlando, FL, US

• Worked in a technical role with ticket/email, live chat and phone support on Linux (primarily CentOS) and Windows Server (2003/2008) hosting services.
• Utilized monitoring software, shell, cPanel, Plesk and various proprietary tools to accomplish support solutions.
• Issues included email, Apache, MySQL, PHP, DNS, bandwidth, disk space, performance, and other misc web hosting issues.

Management Information Systems, Computer Science, Information Technology

Aa, Computer Science